I flew Air France direct from JHB OR Tambo to Paris Charles De Gaulle over night. My flight left on time - it was clean and comfortable. The legroom in economy was good enough for a 12 hour flight. One thing I didn’t expect was that the staff speak in French first and then in English (once they realize that you are not French speaking). The food was good - I ordered a special vegetarian meal and it was hot and appetizing. The WiFi didn’t work on the flight so that was a bit disappointing. There were many choices of movies and series on the infotainment screens, they had some quite recent movies and series as well which was a plus. The earphones, pillow and blanket were a nice gesture towards comfort on the flight. Earphones worked nicely with the screen. Breakfast was also good. We actually arrived earlier than expected. Overall it was a great experience and I would recommend Air France to all flying into France and surrounding areas in Europe. I would also suggest signing up for their reward program and downloading the Air France app - it makes checking in and finding bags very easy!

At Fort-de-France airport, they asked us to check in the stroller with the luggage, even though, normally, we leave the child’s stroller at the aircraft door. We have three small children, and the youngest, a 1-year-old, was in the stroller. Our middle child was very restless and was running all over the airport at that time. My husband was holding the baby so I could fold the stroller and place it on the belt. The lady at the check-in counter refused both to wrap the stroller components in plastic herself and to help me keep the children in one place so that I could wrap it myself.

Incident 1: Not correctly addressing the customer:
I am appalled by the blatant racism and sexism displayed by Air France. The flight was booked under my wife’s name, using her email and her card, yet Air France had the audacity to address me, Kurt Whittemore, in an email address that’s under her name, and is intended for her. This disregard for the actual customer—who gave you her business—is beyond unacceptable.
This behavior reflects a complete lack of respect for women and perpetuates outdated, discriminatory practices. It is not only unprofessional but also offensive on every level.
We will NEVER fly with Air France again, under any circumstances. This incident is utterly disgraceful, and I urge you to take immediate steps to address the underlying issues that allowed this to happen. Such behavior has no place in any reputable airline or business.

Incident 2: Unacceptable behavior of Japanese/Asian descent flight attendant:
I am deeply disappointed and appalled by the behavior of one of your cabin crew members, of Japanese/Asian descent, during my recent flight with Air France. His conduct was nothing short of rude and unprofessional, making me regret giving my business to an airline that seemingly fails to adequately train its employees in basic customer service.
For instance, when I asked what drinks were available, he simply gestured at the cart and said, 'Here are the drinks,' as if it were reasonable to expect me, seated at the window, to decipher all the options from an aisle seat. Despite this, I remained polite and tried to clarify by asking if there were other options beyond the visible soda bottles, to which he abruptly replied, 'Juices. Do you want one of each?' This question was shockingly rude and uncalled for.
Reflecting on it now, I wish I had called out the sheer absurdity of such an interaction. I am not flying for free—I paid for my ticket, my husband’s ticket, our checked luggage, carry-ons, and seats. If there is any doubt that I paid for everything on this flight, feel free to check your records. You will see that I paid for both passengers. The audacity to imply that I might be overindulging in the meager offerings of drinks served in tiny/measly cups is both insulting and unprofessional.
Let me make this clear: my ability to afford regularly sized bottles of any drink is beyond question. For a flight attendant to behave in a manner that even indirectly suggests otherwise is demeaning and unacceptable. As a paying customer, I expect a standard of respect and service that Air France clearly failed to provide.
Regrettably, I was too sleep-deprived and jet-lagged at the time to respond appropriately. However, I want to make it abundantly clear that such behavior is unacceptable. For contrast, I flew to Europe with Swiss Airlines, whose staff was consistently respectful and professional—a stark difference from the treatment I received on Air France. This experience has left a lasting negative impression, and I will NEVER fly with Air France again. This kind of conduct from your staff is unacceptable and unbecoming of any airline that wishes to retain its customers.
I am still in disbelief at the audacity of the cabin crew on my recent Air France flight. This experience was frustrating enough without the delays—initially 30 minutes late, followed by an additional 45-minute delay caused by a passenger who refused to follow instructions regarding his dog and had to be removed by Air France police. A total delay of 1 hour and 15 minutes, and yet I chose to remain a cooperative passenger despite the circumstances. In return, I was met with rudeness from your cabin crew, who clearly lack the training to handle customers professionally.
For example, one flight attendant forgot to serve my husband his decaffeinated cappuccino. When he realized his mistake, he profusely apologized, addressed my husband with respect, and even offered him a granola bar to make up for it. Meanwhile, I—the person who actually paid for this flight—couldn’t even get a straightforward answer about the drinks being served. When I asked, the same Japanese/Asian descent flight attendant brushed me off with vague responses, yet he answered my husband politely and directly when asked the same question.
Let me ask you this: where do all human beings on this planet come from? If it weren’t for women, who would give birth to men? Even that male flight attendant, the pilot, and every man on this flight owe their very existence to a woman. Women contribute to the human population in ways that no man can match or even tolerate. And yet, the blatant disregard and disrespect I experienced as a woman on this flight were not only infuriating but utterly unacceptable.
Air France needs to take a hard look at its standards for customer service and ensure that such disgraceful behavior is addressed. This kind of treatment is unacceptable, and I will not tolerate it.
Incident 2 continuation: Unacceptable behavior of Japanese/Asian descent flight attendant:

The same flight attendant who was profusely apologizing to my husband for forgetting his decaffeinated cappuccino seemed to expect me to be overwhelmingly grateful when he managed to serve me milk in a tiny, measly cup. It was as if my husband had paid for both of our flights and not me. When I chose not to get any alcoholic drinks and simply asked for milk, do I really need to act like a damsel in distress for receiving the bare minimum of what I paid for?

I am extremely upset by the stark contrast in how I was treated versus how my husband was treated—not only by the flight attendant of Japanese/Asian descent but also by another attendant who appeared to be French. My husband was addressed with politeness and received extra care, including a granola bar to make up for an oversight, while I—the person who paid for both tickets—was dismissed, talked rudely to and treated as if I was undeserving of the same level of respect. This blatant difference in treatment is unacceptable. It reflects a deep-rooted bias that is both sexist and racist, and I deeply regret choosing to fly with Air France. I wish I could take back my decision, as no customer should ever feel this level of disrespect from an airline, let alone one I paid my hard-earned money to.

How is it acceptable for flight attendants to be this rude and to mistreat passengers to such an extent? Does money grow on trees in France? Because it certainly doesn’t in the U.S., and I cannot believe I gave my hard-earned money to such a blatantly racist and sexist airline.

I will admit that the French flight attendant wasn’t as overtly rude or impolite as the Japanese one, but his attitude made it clear he thought he was doing me a great favor by serving me milk in a tiny, measly cup. Let me make one thing clear: nothing is free. I paid for that milk, just as I paid for the entirety of this flight, and yet I was expected to show unwarranted gratitude for receiving the bare minimum of what I was entitled to.

This behavior is both ridiculous and unacceptable. No paying customer should ever be made to feel like they owe the airline thanks for services they’ve already purchased. It is beyond disappointing, and I deeply regret giving my business to Air France.

I will NEVER fly with Air France again, and I will make it a point to share these experiences with my family, friends, and network. I will strongly encourage them to avoid this blatantly racist and sexist airline at all costs.

AF is worst than Air India.

I booked business class, and then they involuntarily downgraded me to economy. I was informed at the gate that I would be refunded for the fare difference. When I applied for compensation, they rejected me. I waited for 45 minutes on the phone to be told to wait 2 weeks.

According to EU law, they are responsible for fair compensation. They didn't give me compensation. Instead they gave me a "good will" non-refundable voucher for $400. I paid $5500 for the flight, and they stuck me in economy.

This is not only illegal, but immoral. I implore anyone to take AF to reconsider. Take any other airline. Don't make the mistake of flying AF -- especially not in business class. The entire service was the worst business class I've ever experienced.

Comfortable seats, friendly staff, OK food but I think the service was a bit lazy for being such a long day flight (13h). The staff was always hanging in the back of the plane, no service of water and snacks, 6 hours later I went back ans wondered if I could get/buy some snacks and all they had was free soda, juice, 3 small candy bites and a tiny sandwich with white bread. Since it was ~ 8 hours between the meals they should have better options for the passenger to at least buy something, if they want to. I have gotten better service at other companies for sure.