Bad experience, will avoid in future - plane into London from Taipei was made to wait for docking by 15 minutes or so, I had a close connection for Air Europa from London to Madrid (this flight did not delay for connecting passengers). At transfer desk, told to call the Air Europa service who was supposed to bring down a boarding pass. They didn't answer for 10+ minutes, I called again, made to wait as they dealt with people at their desk. With less than 30 minutes for my flight, their system had "closed out" could not issue my boarding pass. With meetings in Madrid the next day, this was a potential disaster. Thankfully, another airline had a flight to Madrid later that night. So, I spent an hour in passport control, $450 on a new ticket, and arrived quite late to Madrid. Unacceptable, will avoid in the future.
“poor service in London”
Review of Air Europa
1,213 - 1,217 of 12,543 reviews
It is a very convenient airline for short flights, the planes are comfortable and the in flight service is good
This was an Air Europa Express' flight, operated by Swiftair. The crew's English was below the passengers' comprehension level. We had no idea what the purser was saying in English. The selection of food was average. The flight attendants didn't check properly if everyone had fastened their seat belts. One of the passengers didn't bother to buckle up. The crew didn't notice.
I like to to think I have good listening skills as I have a degree in English and I also teach it, but I still failed to understand the Air Europa crew on this flight. The next time they needn't bother with the announcements in English as they are incomprehensible.
The monitors with the map kept reseting, which was annoying. The rest of the flight was ok
The flight is divided in three segments, with stops in Madrid and Asuncion, so it took me in all 20 hours from airport to airport. The business class in A330-200 is not top, you have very limited place to leave your small items, and the seats are not comfortable. The staff is great, really helpful and polite. And it costs you half price compared to other companie...up to you to judge and choose...