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“No Frills, No Complaints.”
Review of Air Europa


Reviewed 24 September 2018

Paid about $100 per person for the roundtrip airfare, and extra $9.00 per person to reserve “XL” seat in Economy Class. My wife and I were able to reserve the first row in Economy Class that gave us plenty of legroom and the privilege for early debarkation at the end of the flight. The airplane used by Air Europa for this flight was the twin-aisle Airbus A330 aircraft.

The online reservation was easy, however my request to email them the seat confirmation took 3 phone calls from the U.S. using my wifi to avoid international calling phone charges. I found out during my third phone call to the airline that the person who originally entered my email address to their system misspelled it because she used the Spanish spelling instead of the English spelling to one of the words in my email address. You can’t blame that person because English is not her first language. Nevertheless, I was impressed how helpful and courteous they were each time I called them.

I received another email 48 hours before our flight inviting me to check in online, which I happily obliged. Arrived at the Madrid airport, greeted by one of the airlines’ employees who was standing in front of the check in counter. She scanned the barcodes on my cellphone, and that was it because we did not have luggage to check in for our day trip to Barcelona. Went through the airport’s security check, waited for our flight, boarding was on time which was very organized. We scanned our barcodes to their scanner before boarding, we showed our passports and then boarded the plane.

Cabin crew members are courteous, helpful and professional in behavior and appearance. Aircraft appears clean, seats confortable. Flight left on time, plenty of information given via the p.a. system both in Spanish and in English. All snacks and drinks are for purchase only, They announced wifi was available but I did not try it, there was plenty of entertainment to see outside my window for this self-described AvGeek. Flight arrived a little early, aircraft was parked a short distance away from the terminal. I enjoyed the opportunity to disembark on the ramp to hear, smell and see how it was like to fly in the past. We were taken to the terminal a short distance away by an articulated bus. Overall, I was impressed by the overall services offered by Air Europa. I got a good price for the flight, the airline got me to my destination safe, on time and happy. I definitely recommend Air Europa.

Date of travel: September 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 317elwynm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1,246 - 1,250 of 12,495 reviews

Reviewed 23 September 2018

Air Europa's 787 has a small Business class, however it's equipped with individual suites with flat beds. The service is OK (no menu selection of food), but the aircraft is new and if you get the right timing of booking you can get a round trip business class ticket from Tel Aviv to Madrid at a very reasonable price.
The only disappointment is when landing in Madrid Barajas Airport,Terminal 1, there is only bus arrivals to the terminal,and unfortunately, the air crew guides the business class passengers to the bus the waits for all remaining passengers to embark the plan via very steep strais (while other 4 buses already left).
All in All- value for money

Date of travel: September 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank TomG1397
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2018

For the 10 hr flight we had NO screens to watch media! The seats were almost flat with no cushion. The food was very poor. It was like flying Ryan Air, but for a 10 hr international flight. The leg room was a joke! The last jet with such tiny seating was when we flew Air China. The only positive were the very kind flight attendants from Spain.

Date of travel: September 2018
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank D W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2018 via mobile

This airline is not worth flying. I was charged 150 Euro ($189 dollars). They said it was because it was an international flight. I’ve been to Dubai, Colombia, Dominican Republic, Jamaica, France etc and I’ve never been charged that much to check in a bag international or not. Also the televisions did not work on our connecting flight from Madrid to Tenerife. This will definitely be the last time I fly this airline.

Date of travel: September 2018
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank jlrpa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2018

My wife and I enjoyed to fly on the dreamliner 787 the flight attendant was making a wonderful job in our flight
I can only recommend to flight to Madrid with Air Europa Business Class.

Date of travel: September 2018
Thank AsherH_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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