We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The staff of AC #971 Jan 15 /2019 could not have been more caring and helpful”
Review of Air Canada


Reviewed 4 weeks ago

My travel partner took very ill a few hours before we left, when we boarded he mentioned that if there was any possibility of him having extra room it would be appreciated. As soon as seat belt lights were off they the staff escorted him to another row where he slept almost all of the way home Thank You so much it really helped

Date of travel: January 2019
Thank Syl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (19,547)
Traveller rating
Traveller type
Time of year
Language
  • More languages

327 - 331 of 19,547 reviews

Reviewed 4 weeks ago

I will not fly with Air Canada again. The seats were really uncomfortable and we didn't have any movies to watch during the 6-hour flight. When we landed in Toronto, our next connection with Canada Air didn't worked out well. We waited 2 hours in the plane before take off because they were de-icing the planes. Because of the delay, we missed our next connection. we didn't really get any kind of compensation from Air Canada other than booking us on the next available flight. This delay added an additional 6 hours to our very long 30 hour trip.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Isabelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I don't normally leave reviews or bad feedback, but the service we received from Air Canada on our recent trip to and from Vancouver was so abysmal that I think it is warranted. We were flying for the first time with our 8 week old infant. We booked through Flight Centre and were advised that we could not purchase tickets with a bassinet for our infant and that those particular seats were priority and would go to the family with the youngest infants. We placed our request for a bassinet in and arrived early to ensure our check in ran smoothly. Upon our arrival, we were advised by airport staff that the seats had to be booked and paid for and that we would not be able to secure a bassinet seat. I contacted Flight Centre who advised that you could not purchase those tickets and to speak to the airline staff. We were told we had to purchase the 'priority seats' and that the flight was booked out. Eventually, the airline staff were able to move us into the priority seating with a bassinet as a family did not arrive for the flight. Other people on the flight were moved from their original booked seats and away from other family members that they were travelling with due to changes in planes etc even though they had paid extra to secure specific seats.

When we arrived in Vancouver, I called Air Canada to clarify whether we needed to purchase the priority seating (or upgrade our tickets) or whether the seats are allocated at check in at the airport as we were advised by Flight Centre. The employee advised me that we could not purchase the priority seating and that we should be provided a bassinet seat given our child's age (this mirrored the advice I was given by Flight Centre).

Fast forward to our return flight and we were again told we had to purchase the seat for the bassinet and that the flight was booked out. This time, we were not as fortunate and we were unable to be moved to the bassinet seat and spent the entire 14 hour journey with our infant on our laps. We were not the only people who had difficulties with our seats, there was a family of four (two adults and two children) that the airline had separated. The response was that the children (8 and 9 years of age) would have to sit alone without their parents because the flight was full, notwithstanding they had specifically booked the tickets together and continued to check that the seating did not change. I believe the airline was able to rectify this prior to the flight taking off, however, it appeared to cause a significant amount of distress to the family prior to boarding. We were not the only family travelling with a infant/small child and not one of the families travelling with babies were provided with a 'priority' bassinet seat.

My family will not fly with Air Canada again. The difficulty with obtaining the correct information regarding seating has continued and we remain unsure as to what the policy is. Air Canada did nothing to assist and the staff were very abrupt and unhelpful when we were trying to make alternative arrangements. I do hope that Air Canada takes this feedback and the feedback of others on this topic and reconsiders their seating policy.

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jessica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very nice to be able to leave our small town in winter time. We pay a low fee for parking for 30 days of 40$. Air Canada connected us for a direct flight to Dallas with ample time to go thru the US customs. very enjoyable flights.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Gerry1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flying out of Thunder Bay is a nightmare at any time of year . We have to fly to Toronto to get connections even when flying west . Choice of flights is limited because of connections out of Toronto . Wait time between flights is usually 2 hours or more . My husband and I require wheelchairs and this adds to the inconvenience of changing flights . It does not help that planes from Thunder Bay must deplane on the tarmac in rain , snow , wind , etc .
Now , we fly to Calgary . We did not get the seats we paid extra to get in order to make boarding and deplaning easier on us . We also need to walk around during the flight and where we were put did not make this convenient .
On to Lethbridge on an 18 seater . We frequently have to fly in these small planes and do not mind . The seating is actually more roomy than on some of the larger planes . The flight was the roughest I have ever experienced but congratulations to the pilots who were bucking winds of over 100 kilometres an hour .
Returning home , we at least got the seats we had paid extra for on the flight from Calgary to Toronto . Hell hath no fury like a snowstorm in Thunder Bay . It was a nightmare to get home . Suffice it to say , we arrived home at close to 3 a.m. We cannot blame the airline for the weather !

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank accordional
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC