Met by a grumpy guy at the boarding gates. Looked like he was a robot. The lady ( chinese/philipino) at the other counter was way too good at greeting people. This itself crossed my mood. The flight attendant was pleasant though. After having taken seats, they asked for our meal preference and looked like many ordered the chicken meal. They apparently ran out of that and were requesting passengers to change their option to a veggie meal. When the food was served, it looked like the packets were cramped up as the rice, chicken and gravy had almost mixed itself up and lumped onto one side of the tray. The salad was very cold and in fact cucumbers and olives were frozen with ice crystals in it.
The seats were good, but when I wanted to recline the guy sitting behind me objected as the food tray was still spread out and he was still drinking alcohol after the meal. I still reclined a bit but not good enough for a nice sleep on a 5 hr flight.
The only thing worth the money was the spacious leg room for a ticket that costs twice the economy. However, the service remains a lot to be improved. No wonder the middle eastern airlines have a higher rating. Their service is impeccable.
Surprisingly, the bags arrived very fast. I could easily exit the airport after immigration.
Economy travel on Air Canada is a nightmare as experienced by my daughter a couple of months back, They were seated like sardines in a box.
Overall an okay experience. Never would fly on AC unless I have no other option.