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“Uncomfortable, but Reasonable Value for Money”
Review of Air Canada


Reviewed 3 weeks ago

Timeliness: Left an hour late, arrived almost on time
Airport Processing: Efficient, friendly ground staff
Comfort: Limited (seat layout is 3-3-3 in Economy, making for smaller seats) With a full aircraft and if you are taller than 1.7m., the 14.5 hour flight will see you feeling a bit cramped.
Airside Service: Good, except for flight attendants' understanding of "dairy-free" - resulting in very little nourishment during the flight. Normal food offering was tasty.
Overall Rating: Might explore other airlines next time...

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank WillGerritson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 - 291 of 17,920 reviews

Reviewed 3 weeks ago

This was my first international flight & I was impressed with the service & the comfort package, (pillow & blanket).

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Our Boeing 777 was a bit squishy and a lot more full than our first flight. It’s the difference between international and domestic where, because the flights are shorter, they try to fit in as many passengers as possible. The only inflight sustenance that was free was drinks, everything else was at a cost.

Checkin was great with lots of helpful people around should you get into trouble, which we didn’t. It did take a long time for our luggage to hit the carousel, again a function of the plane being fully loaded.

Thank EdM389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Just have to say that this was a long day of travel. My flight was delayed by 3 hours due to an airplane mechanical problem. Air Canada was able to change my connecting flight to a later one. Needless to say our later flight was packed. I was thankful that the flight went smoothly.

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Thank Heidel26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Good check in ground staff. Customer friendly the T1 Pearson staff can learn something from their Orlando counterparts. But the boarding staff was a bit haphazard - took forever to get everyone on board. Nevertheless, left on time and arrived a few minutes early. Really good in flight crew. Took good care of their passengers and showed problem solving skills and empathy when needed along with some genuine smiles.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank HWPKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC