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“Nice flight stupid flight attendant”
Review of Air Austral


Reviewed 7 March 2018

Flight 11 hours Paris to La Reunion, Saint- Denis. Flight was punctual, packages were on place with socks, eye cover mask, ear plugs etc, with fleece blanket. Food was ok - air plane food. Unfortunately my friend is a vegetarian and there were problems with booking a veggy meal for her. We thought no problem, they sure had some in stock for just such a case. Stewardess we addressed to bc of this, either didn't want to understand the problem or doesn't like tourists who don't speak French. Very bad English, with hands and feet and little French she admitted finally having understood the problem. Eye rolling she left sourly for the veggie food. Unbelievable... never have I met such a disgruntled flight attendant. Same thing happened to me! Same flight attendant gave me coffee without cream although I expressly and loudly said with cream. I had to cry out loud to ask for cream again, since the first time she didn't seem to hear. Eye rolling so I imagine she turned around giving me attitude and practically throwing me the cream in my lap.
its human nature to dislike something just bc of a tiny thing - but its true, this attendant kind of ruined my flight and my friends' with air austral.

1  Thank LindaVictoria10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 895 reviews

Reviewed 19 February 2018

Very nice trip with very good service. The air hostess were very polite and helpful and provided all our needs

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Thank msakir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Read a lot of negative reports on Air Austral, but was pleasantly surprised at the flight, excellent service , friendly crew, nice seats with leg space unlike many other airlines where seating is cramped. Punctual arrival. Airline served good food.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
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1  Thank InderJitS104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018 via mobile

First time travelled by air austral..very welcoming,friendly,caring,attentive crew members..will travel again with them

    • Seat comfort
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1  Thank ahmadoumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

Air Austral's "Confort' class is as good as most other business class products I O have experienced. On a four hour flight, they provide an excellent meal, champagne, a personal iPad with a selection of movies and TV series, a lovely amenity bag, and superb service.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC