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“Smooth and pleasant flights”
Review of Air Austral


Reviewed 12 January 2018

The flight in question took place on February 7th 2017. In relation thereof the boarding was effected on time and upon getting into the plane the passengers were welcome by some very kind crew members. Everything as regards both the taking off and the landing went smooth. The latter was nearly imperceptible. The meals served on board were good in part as a result of a fine catering service. The seats were not very comfortable and they are too close from each other so that sometimes one has to stomach the unpleasant rubbing of the person sitting on the seat beside him, but that’s in principle a general feature concerning most of airliners as to the tourist class seats and this flaw is unfortunately more evident in long lasting flights. During all the flight we had several types of drinks at our disposal; it was just necessary to go to the relevant compartment with no need therefore to call an air hostess to the end concerned, which comes in handy really. In any case, the personnel on board were all the time very kind and helpful. The return flight to Paris was operated by the same company and the same characteristics as those mentioned above are applicable to that return flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank periandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 805 reviews

Reviewed 2 January 2018 via mobile

Air Austral was nice friendly company to fly with when you have small kids, they are considered kids more then Air France but there is a issue we don’t really like is the space of seating is kind small.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank 藍妃e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Very good service on board, clean aircraft and cold drinks. Employees were very friendly and the flight was on time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Markus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

We flew from Madagascar to Reunion and sat on the plane for an hour and a half due to a problem. We then flew from Reunion to Mauritius on what should have been a forty minute flight and we were delayed at the airport for five hours because our plane had to go back to Madagascar to pick up some stranded passengers. Say no more, I am not impressed. And this experience was all within four days!

Thank 109south
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

Super pleased with our flight on air austral to Reunion Island. Seats are wide with plenty of space, service was great and the full meal served was very good. Additionally, customer service was top notch; we had added on a flight to Mauritius after spending time in Reunion and then the return flight was to take us back through St Denis to switch to the Joburg flight. However our flight from Mauritius back to Reunion was cancelled but we didn't find out about it until they had already rebooked us on an air Mauritius flight direct back to Joburg. We had no stress, didn't have to deal with any rebooking, they had taken care of it all before we had even woke up that morning. And it even made our return flight quicker! Definitely recommend!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank aliregort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC