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“Average Service”
Review of Air Austral


Reviewed 15 May 2017

This was a small airplane and we were asked to queue up in group of 10 persons in order to get into the airplane. We were requested to walk for about 300 metres in order to reach the airplane.
The hostess was not friendly.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank vivegaht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 - 53 of 949 reviews

Reviewed 28 April 2017 via mobile

Horrible. On our flight from Paris to La Reunion we had a delay of 4 hours. Knowing we only had 4 days at La Reunion and we would normally arrive in the morning the plans for our first day were cancelled. Our next flight from La Reunion to Mauritius was scheduled at 10.30 in the morning, the evening before we received a message our flight was retarded to 12.00. Arrived at the airport, the flight seemed to be CANCELLED and we would leave at 20.40 with another aircraft. Our first day at Mauritius (out of 4 again), tnx to Austral Air, only 3 days left...never again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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Thank Pieter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Flew yestterday 21/4/2017 MRU/Reunion/Jhb
Flight delayed , no airconditioning, like a sweatbox, no apology, slight improvement on JHb leg but shocking discomfort

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank ebryer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

Check in was speedy and prompt. Flight was delayed and detours via Reunion. What a hassle in Reunion transit and it is a good job that the airline added another 30 minutes transit time or the flight would have had to be delayed again. Landed in Mauritius 2 hours after arrival scheduled time. On a plus note the food on both journeys was excellent by airline standards and the staff courteous. Baggage claim and customs clearance was speedy.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
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1  Thank SharksSupporter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2017

Small but nice and safe trip. Cleanliness, comfortable and secure.

The hostess and steward are helpful and well groomed

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank vivegaht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC