Friendly Staff, a smile always goes a long way! Good service and ample food and drinks. Seats were comfy, and ample space not like other airlines that cram in an extra row. It felt spacious, welcoming and just a good flight. These days with airlines making cuts everywhere this is a bonus when they actually still care and look after the passenger. Plus online entertainment was good. No extra charges for FNB or baggage. The flight included 1 checked bag :) This was my first time flying with them and I would now go out of y way to book them again.