My friends and I turned up to the airport very excited for our first holiday together and were greeted at the luggage drop off by a very grumpy server. We were polite and conversational, but unfortunately she was very rude and was openly complaining about us to the colleague next to her. So, we started our holiday feeling a bit down trodden. I understand that working in an airport is very stressful, but customer service should still be a priority, especially as this is where the holiday starts for most people. However, from there Thomas Cook provided a great service. The snack selection on board could probably do with a wider variety, but you can pre-order meals, which we regretted as they smelt great! The air hostesses and stewards were lovely and provided a great service. The seats provided plenty of leg room and were perfectly comfortable. I would fly with Thomas Cook again and would just hope for some better service in the airport.