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“A good, friendly flight”
Review of Virgin Australia


Reviewed 4 weeks ago

What stood out was the friendliness care behind the service during the flight. Real interest in how I and my associate were doing. Food was decent.
The people at the check-in on both to Sydney and from Melbourne were helpful, friendly and in communication with us. A pleasure it was.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jet51114136849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 - 145 of 8,252 reviews

Reviewed 4 weeks ago

The flight was in time there was enough space but the food served was really awful. I know that food on the planes are not top but this was really disgusting, otherwise the flight personnel was very kind.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank cavalivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our flight from Broome to Melbourne went well. Virgin met all expectations, punctual, polite, respectful, kept fluid levels up,

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HilIngram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

A terrible flight. Flight was overbooked so instead of going direct Melbourne to Gold Coast we had to go via Sydney. When we questioned them as to why this happened their response was "it happens all the time. We over book flights." Not what you want to hear, and doesn't make you want to fly with them again.
Too make matters worse when we got to the Gold Coast my suitcase was not there. We were told it was left in Melbourne and they would TRY to get it to me by the morning. Not the start you want to a break away.
The staff did not say sorry once, it was always "this happens all the time."
Not encouraging to make you want to fly with them again.
Money before people.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Really disappointed that for a 4+ hour flight we got tiny vegetarian sandwiches and had to pay if we wanted anything besides orange juice or coffee. I felt like I was on a budget line. The plane also looked dated and there were no personal TVs which most competitor lines offer for flights of similar durations. Might as well pay for a budget line because you’ll get the same service.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank StephS5623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC