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“Make the best of it - not a lot of choices ”
Review of Virgin Australia


Reviewed 25 February 2018 via mobile

We needed to fly into Bali to travel to other islands . There were not a lot of options . We flew during the day ( gaining three hours and arriving mid afternoon ) The fight was uneventful and direct . No free food is included , which is fine , but the food trolley, which took up the width of the aisle , travelled up and down for most of the flight , making it very tricky to move around at all . Wondered whether it would be so much simpler to just " issue" a free packed lunch to everyone ( and add $10 to the airfare) and streamline the choice making and money collection process . Return trips all seem to leave at night , making it effectively an early morning fight home ( Aussie time) . As soon as you get on board and take off , the cabin is dimmed for sleeping , and everyone tries to get comfortable and snatch some sleep for six hours . Virtually the whole flight was economy class , so it is very squashy . Hard to sleep . Again , a biscuit and a cup of tea/coffee would have been great after 5 hours or so . A little generosity would build greater consumer loyalty ! We are persevering with finding a better alternative

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Fran C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 February 2018

Very disappointed in Virgin. On the way to Bali we were told we were not entitled to a meal. (which we had pre-paid for) so proceeded to purchase a snack then 30 minutes later a hostess apologized and brought us our meals!
On the way home we were at the front in premium economy and couldnt use the front toilets as they were for business class only. We couldnt get to the back of the plane as the food trolley was in the way and we were told to wait! A few customers had Bali Belly! Yikes! Not good Virgin

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank didee08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018

Our flight from Perth to Sydney was, as usual, great, although in economy the seats are small and close to the seat in front. But the flight was uneventful even though there was a storm in Brisbane on arrival, there was no delay in landing. We didn’t like the meal but other than that the flight was as we expected.

Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018

Virgin lived up to its image and made the flight an enjoyable experience.
Well looked after from check-in and throughout the flight.
Friendly, helpful and very efficient staff made you feel welcome.
Good baggage allowance and complimentary refreshments included in the price.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SteveP244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

Flight was fine. Cabin crew were friendly and trip seemed relatively short. Would fly Virgin Australia again!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank _izzy_tschannel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC