I have flown three times with WOW airlines on the same route. The first two times were positive experiences, but the last was simply abominable. On a connecting flight through Iceland, my 7-year-old daughter and I encountered a significant delay at the immigration line. When we arrived at the gate the plane had not left, but our seats had been given away, as the flight had been overbooked. The staff were unpleasant and singularly unhelpful; they offered no assistance in finding an alternative flight or accommodations. It has now been three weeks since I lodged a complaint, the first time that I have done so in my life, and I have yet to receive any response, despite multiple follow-ups on my part. While they offer a good price, I will never book with them in the future.