Worse Airline I've ever Taken, the flight is late and the they still have bad attitude and they don't care because the delay is less than 3hours, they are abusing that loophole.... Verifying each baggage, even for 100g they'll demand for extra charge

Horrible customer service and manner of staff very impolite and rude. I do not recommend at all very uneducated personel to handle and inform situation overall very rude even how to explain little things during takeoff and landing.

Service 0

More than 300
people waiting for the laugage .
I would't reccomend.
Only one person working at sportel , and not polite at all.

Terrible customer service - they do not allow 2 pieces of luggage which means they are super mean for those that miss it. They threatened to cancel our flight if we needed a minute to understand and yelled. Paid and got yelled for asking clarification for payment that is coming out of my bank account.
Need training on how to relax and explain the charges to customer - afternoon flight May 18. 1 male and 1 female reps were yelling. We were treated like kindergarten kids scolded by a teacher. Sick

“Discount” airline that ends up full price after all the extra charges. Rude, unprofessional staff. Unreliable flights. Uncomfortable seats.

Food is expensive and lousy. You need to pay to sit next to your spouse. We were charged 43 euros *each* to check our carry-on which they claimed was above their limit. We’d checked it for free many times on many airlines because it’s only a small carry on.

Uncaring and rude staff. We arrived at counter 3 hours before flight and were told checkin starts at 2 hours. Wasted an hour and returned to a huge lineup. Checkin clerk got in a big fight with customer in front of us. Perhaps took it out on us.

Arrived at gate and saw flight delayed by 90 minutes when we had a 100 minute connection. In the end flight was 2.5 hours kate.

Next flight was waiting for us and many other connecting passengers. Passengers had boarded on time and waited on plane for 90 minutes for us. Crew refused them water with excuse of limited supply. Crew made an announcement blaming connecting passengers for delay.