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“0”
Review of Czech Airlines


Reviewed 2 July 2024

Service 0

More than 300
people waiting for the laugage .
I would't reccomend.
Only one person working at sportel , and not polite at all.

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Oliver D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (2,537)
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3 - 7 of 2,537 reviews

Reviewed 18 May 2024

Terrible customer service - they do not allow 2 pieces of luggage which means they are super mean for those that miss it. They threatened to cancel our flight if we needed a minute to understand and yelled. Paid and got yelled for asking clarification for payment that is coming out of my bank account.
Need training on how to relax and explain the charges to customer - afternoon flight May 18. 1 male and 1 female reps were yelling. We were treated like kindergarten kids scolded by a teacher. Sick

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank NAPCAN20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 May 2024

“Discount” airline that ends up full price after all the extra charges. Rude, unprofessional staff. Unreliable flights. Uncomfortable seats.

Food is expensive and lousy. You need to pay to sit next to your spouse. We were charged 43 euros *each* to check our carry-on which they claimed was above their limit. We’d checked it for free many times on many airlines because it’s only a small carry on.

Uncaring and rude staff. We arrived at counter 3 hours before flight and were told checkin starts at 2 hours. Wasted an hour and returned to a huge lineup. Checkin clerk got in a big fight with customer in front of us. Perhaps took it out on us.

Arrived at gate and saw flight delayed by 90 minutes when we had a 100 minute connection. In the end flight was 2.5 hours kate.

Next flight was waiting for us and many other connecting passengers. Passengers had boarded on time and waited on plane for 90 minutes for us. Crew refused them water with excuse of limited supply. Crew made an announcement blaming connecting passengers for delay.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Harold S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2024

We bought a flight. Czech Airlines cancelled it and refused to refund the money. Customer service is non-existent. We think Czech Airlines is a scam.

Date of travel: May 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank AnssiP38
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2024

The flight was cancelled, I asked for the reimbursement based on EU legislation, never heard back from them. Finally introduced a claim with the tribunal which condemned the company to pay but very conveniently, they filed for bankruptcy. Now I see that their business activity continues seamlessly. Contacting the company does not result in any kind of reply. This is quite simply a hoax company, don't risk your money and travel plans with them!

Date of travel: April 2023
3  Thank lisa793
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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