Terrible customer service - they do not allow 2 pieces of luggage which means they are super mean for those that miss it. They threatened to cancel our flight if we needed a minute to understand and yelled. Paid and got yelled for asking clarification for payment that is coming out of my bank account.
Need training on how to relax and explain the charges to customer - afternoon flight May 18. 1 male and 1 female reps were yelling. We were treated like kindergarten kids scolded by a teacher. Sick

“Discount” airline that ends up full price after all the extra charges. Rude, unprofessional staff. Unreliable flights. Uncomfortable seats.

Food is expensive and lousy. You need to pay to sit next to your spouse. We were charged 43 euros *each* to check our carry-on which they claimed was above their limit. We’d checked it for free many times on many airlines because it’s only a small carry on.

Uncaring and rude staff. We arrived at counter 3 hours before flight and were told checkin starts at 2 hours. Wasted an hour and returned to a huge lineup. Checkin clerk got in a big fight with customer in front of us. Perhaps took it out on us.

Arrived at gate and saw flight delayed by 90 minutes when we had a 100 minute connection. In the end flight was 2.5 hours kate.

Next flight was waiting for us and many other connecting passengers. Passengers had boarded on time and waited on plane for 90 minutes for us. Crew refused them water with excuse of limited supply. Crew made an announcement blaming connecting passengers for delay.

We bought a flight. Czech Airlines cancelled it and refused to refund the money. Customer service is non-existent. We think Czech Airlines is a scam.

The flight was cancelled, I asked for the reimbursement based on EU legislation, never heard back from them. Finally introduced a claim with the tribunal which condemned the company to pay but very conveniently, they filed for bankruptcy. Now I see that their business activity continues seamlessly. Contacting the company does not result in any kind of reply. This is quite simply a hoax company, don't risk your money and travel plans with them!

Flight schedule from Paris to Prague 20.15 and ETA 21.55, checked-in at 18.30

At 19.00 flight was « expected » at 21.50 and we left at 22.25, arriving at airport 00.15

We were held inside the aircraft without any air conditioning/air circulation with information that we arrived at the wrong terminal and waited for permission to disembark from the plane, no time frame was given.

We had air conditioning system only 5-10 minutes before disembarked to a bus at 01.40, that took us to terminal Schengen, terminal 2. We waited again around 30 minutes inside the bus before doors were opened and we could go inside the Terminal 2.

We got our luggage a bit before 2AM and finally arrived at the hotel at 02.25AM.

So overall we had 2 hours and 10 minutes of delay and we were held inside the aircraft and then the transfer bus for another 1.5 hours. Total 3 hours 40 minutes of arriving at the luggage pickup.