We bought a flight. Czech Airlines cancelled it and refused to refund the money. Customer service is non-existent. We think Czech Airlines is a scam.

The flight was cancelled, I asked for the reimbursement based on EU legislation, never heard back from them. Finally introduced a claim with the tribunal which condemned the company to pay but very conveniently, they filed for bankruptcy. Now I see that their business activity continues seamlessly. Contacting the company does not result in any kind of reply. This is quite simply a hoax company, don't risk your money and travel plans with them!

Flight schedule from Paris to Prague 20.15 and ETA 21.55, checked-in at 18.30

At 19.00 flight was « expected » at 21.50 and we left at 22.25, arriving at airport 00.15

We were held inside the aircraft without any air conditioning/air circulation with information that we arrived at the wrong terminal and waited for permission to disembark from the plane, no time frame was given.

We had air conditioning system only 5-10 minutes before disembarked to a bus at 01.40, that took us to terminal Schengen, terminal 2. We waited again around 30 minutes inside the bus before doors were opened and we could go inside the Terminal 2.

We got our luggage a bit before 2AM and finally arrived at the hotel at 02.25AM.

So overall we had 2 hours and 10 minutes of delay and we were held inside the aircraft and then the transfer bus for another 1.5 hours. Total 3 hours 40 minutes of arriving at the luggage pickup.

Worts Airline ever!!! We had to wait 50 minutes till a worker came to check it because online check in didn't work and we where not the only people where it didn't work.NEVER FLYING WITH THIS AIRLINE AGAIN.

Shameless thieves and incompetent service.

Our flight from Paris to Prague planned to take off at the end of March 2020 was canceled due to covid. After a lot of patience, and trying to understand the difficult situation the airlines are in, the only thing I got in return was a bad attitude from Czehch Airline's customer service, 0 communication on the matter and 0 refund.

Up until today, I am trying fruitlessly to request the money I paid for the service that never took place. Of course I understand, that they will never pay me back.