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“Unreliable”
Review of Czech Airlines


Reviewed 8 December 2023

Flight schedule from Paris to Prague 20.15 and ETA 21.55, checked-in at 18.30

At 19.00 flight was « expected » at 21.50 and we left at 22.25, arriving at airport 00.15

We were held inside the aircraft without any air conditioning/air circulation with information that we arrived at the wrong terminal and waited for permission to disembark from the plane, no time frame was given.

We had air conditioning system only 5-10 minutes before disembarked to a bus at 01.40, that took us to terminal Schengen, terminal 2. We waited again around 30 minutes inside the bus before doors were opened and we could go inside the Terminal 2.

We got our luggage a bit before 2AM and finally arrived at the hotel at 02.25AM.

So overall we had 2 hours and 10 minutes of delay and we were held inside the aircraft and then the transfer bus for another 1.5 hours. Total 3 hours 40 minutes of arriving at the luggage pickup.

Date of travel: December 2023
    • Seat comfort
    • Customer service
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Lucia F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (2,537)
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8 - 12 of 2,537 reviews

Reviewed 29 September 2023

Worts Airline ever!!! We had to wait 50 minutes till a worker came to check it because online check in didn't work and we where not the only people where it didn't work.NEVER FLYING WITH THIS AIRLINE AGAIN.

Date of travel: September 2023
    • Seat comfort
    • Customer service
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Passenger14178705722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2023

Shameless thieves and incompetent service.

Our flight from Paris to Prague planned to take off at the end of March 2020 was canceled due to covid. After a lot of patience, and trying to understand the difficult situation the airlines are in, the only thing I got in return was a bad attitude from Czehch Airline's customer service, 0 communication on the matter and 0 refund.

Up until today, I am trying fruitlessly to request the money I paid for the service that never took place. Of course I understand, that they will never pay me back.

Date of travel: October 2022
    • Seat comfort
    • Customer service
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Anastasiya S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2023

Terrible company with terrible customer service. They cheated us out of three thousand crowns paid for special places on the plane. There were no places and they haven't returned the money.

Date of travel: June 2023
1  Thank Alexey V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 May 2023

I had only the worst experience with this airline. First, my flight was delayed overnight due to technical reasons (as announced at the airport), but when repeatedly applying for the compensation on their website, no-one reacted. Second, my flight was cancelled and I was offered a voucher instead. The voucher was supposed to be valid for a year for all their flights, after this year, I could receive money back if I did not use the voucher. I did not use the voucher, so in a year, I asked for money back. They told me that the rules changed, and I could only use the voucher within the next 6 months for another flight. I booked a flight, the flight was cancelled, no other flight could be booked before the voucher expiration date, and I never got the money back.

Date of travel: October 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank marketaciharova
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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