I thought I was flying Iberia, turns out it was Level airline flight #2622 direct flight from San Francisco California to Barcelona.
- Check-in process: you can’t add your TSA pre-check number online or when checking in at the airport. The airline does not have a contract with TSA pre-check.
- You can’t choose seats online, you have to call to select a seat in advance and there’s no map available online to refer to, so you have to rely on the description from the representative on the phone and just in your brain imagine where your seat will be.
- They don’t have a contract with TSA pre-check so if you’re flying out of the US you will not be able to go thru TSA pre-check.
- When the beverage cart comes around they don’t make eye contact, they just stroll and wait for you to tell them what you want. They passed right by me and did not ask if I wanted anything, actually they avoided eye contact. Later when I asked for a glass of wine they told me I had to wait for the cart to come back around. They proceeded to mansplain to me that they don’t disturb passengers when they’re watching movies. I told them that I was not watching the movie when the attendant was passing by and that she did not ask for my order. Next thing I know two man are in my face arguing that I must have been watching a movie and they don’t disturb passengers when they have their screen on.
- Food was never offered as well and there was no call light for the attendant. I was in seat 7A.
- No pillows, no blankets sure makes an 11 hr flight less than comfortable.
- They charge you for everything, the seat, food, the coffee in the morning €3.50 and it was disgusting.
- Not worth it, just pay the extra few dollars on a more professional and reputable airline that treats humans with respect and courtesy.