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“Budget Air”
Review of Air Do


Reviewed 6 November 2018 via mobile

Japanese LCC with a decent English language website. Allowed me to book and pay for the flights from overseas while there was a seat sale. Managed to get good fares for return Tokyo to Sapporo flights. Their Skip service is really convenient allowing you to forego the usual check in procedures and instead proceed to check baggage and security screening with the 2D barcode provided. At both Haneda and Chitose airports though, the ANA bag drop counters also served the Air Do flights. As there are a lot of ANA counters, it can get confusing which one to use for our Air Do flight. After consulting with helpful ground crew, managed to do so relatively swiftly. The plane seemed to be an old model but appeared well maintained. Free drinks were served but the limited meal selection were meant for purchase. A good experience flying Air Do for the first time.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank RRGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 86 reviews

Reviewed 25 October 2018

Convenient, on-time flight from Haneda to Sapporo. Baggage check-in was a hassle, as the automated baggage machines proved flakey for a couple of us.

Date of travel: September 2018
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2018 via mobile

I took Air Do as a last minute flight because i missed my connecting flight from Narita to Sapporo and it has the last flight at 9pm tokyo time.

Booking was easy. Reached Haneda and check in was easy. Airplane is the budget type but it was comfy. The flight crew were friendly and i appreciate it very much that all announcements in the flight are done in Japanese and English.

Date of travel: June 2018
    • Seat comfort
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    • Value for money
Thank Muhammad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

The flight was on time and the luggage arrived as well. It was the first time for me where not only the self-check-in was standard procedure but also the luggage drop-off. I left from Tokyo Haneda where the luggage had to be checked-in and labelled by each passenger themselves. The security check and the final boarding pass check at the gate was the only human interaction I had before entering the plane.

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pinga123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

Travelled on Air Do flight between Asahikawa and Tokyo.
The flights in service are little old but we maintained. The booking and check in operations were easy and staff at counter were helpful.
On flight services include welcome drinks and food can be purchased. No business class seating on Air Do.

Date of travel: March 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Joy_Sinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC