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“Good experience”
Review of Air Do


Reviewed 26 June 2018

The flight was on time and the luggage arrived as well. It was the first time for me where not only the self-check-in was standard procedure but also the luggage drop-off. I left from Tokyo Haneda where the luggage had to be checked-in and labelled by each passenger themselves. The security check and the final boarding pass check at the gate was the only human interaction I had before entering the plane.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Pinga123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 73 reviews

Reviewed 24 March 2018 via mobile

Travelled on Air Do flight between Asahikawa and Tokyo.
The flights in service are little old but we maintained. The booking and check in operations were easy and staff at counter were helpful.
On flight services include welcome drinks and food can be purchased. No business class seating on Air Do.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Joy_Sinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

Online booking, good.
Check in, good
Punctuality, good
In flight;
Seating, good
Service, good
Baggage reclaim, good

1  Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018

Couldn't find a way to add baggage after purchasing the tickets. Checked in the night before our flight and found out that our flight's been cancelled and we will be transferred to ANA. It would've been fine but we never received any notification from the airline regarding the flight cancellation/change. We couldn't call the customer service either because it's already the middle of the night and it's closed. Got to the airport the next day and Air Do checked us in for our flight with ANA.

1  Thank travelers_pass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017

Booked by our American friends, we had never heard of Air Do. It is a codeshare with ANA. Planes are newer, clean and the service was great. Japanese choice of foods, nice drinks, would definitely recommend and fly again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank ThreeLegFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC