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“As Usually”
Review of Wings Air


Reviewed 26 September 2018

Semarang to Jember supposed to be a double short trip with Wings Air, twice of a double half hour flys.
It went smoothly trip from Semarang to Surabaya, but it became horror with the second one, Surabaya to Jember delayed for over 3 hours.
Hopefully you could be better someday Wings...we love you because of your cheapness but we were very upseted for your delaying.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mr s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 214 reviews

Reviewed 21 September 2018

Our flight left with a delay of 50 minutes and we lost the connection with the flight of the same company to Rote.

When we arrived in transit, we received an employee who told us only that he felt it and that he could offer us at the same time the next morning at 6.00.

After complaining and consulting with his supervisor, he agreed to offer us a free hotel night in Kupang, with the round trip transfers, the dinner that day and the next breakfast, but the hotel reservation that we had and had paid at Rote they were not going to compensate us.

When we arrived at the hotel, the first problem was that we had to pay for the dinner because the company did not want to pay for it, even though from reception they were called when we complained again. We even called the Wings Air employee in transit who had sworn that the dinner would be included and that he only said he was sorry, but that the last word was that of his boss who did not want to pay for dinner and the company did not want offer us as a simple lunch box delivery for dinner.

The second problem was with breakfast as the hotel did not start offering until 6:00 (time we had to be in our plane taking off): after complaining again at the end we were offered a 250cc bottle of water and a single slice of bread (the only meals and drinks for free in 15 hours payed for Wings Air).

When we arrived at the airport, we waited until 5.00 to open the Customer Service, but the girl who was barely spoke English and limited herself to saying through other two kind Indonesian travelers who were there that she had only been two weeks and that she should send an email to the company but I did not even know the email address (that I will look for it on my website) to be able to ask for the Confirmation Letter of everything that happened and be able to claim

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Valenti C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

It has been this air line delayed. At least 1 hour delay everytime I fly with this air line. No choice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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Thank B4YU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2018

Short inter island flight, very tight led time between connection ex Lion ex Denpassar. The window seaa gives great scenic perspective of the islands and the stunning scenery. Very competent landing by pilot and good value.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Alexander M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2018

We had tickets for Denpasar - Malang with Wings Air/ Lion Air, and they day before we checked-in online.
Then they cancelled the flight, and did not let us know. So we came to the airport for nothing.
They put us on the same flight the next day.
That flight was delayed for over 3 hours.
We hate this very unreliable airline.
I think they just cancelled because the plane was half empty. No wonder.
They do not care.
I believe they will be out of business soon, so do not book tickets with them!

    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Robby4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC