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“do not use edreams for bookings they rip you off”
Review of Volotea


Reviewed 30 October 2018

do not book through EDreams flight charge for 4 was 2 times the price of the flight that is the flight plus double for EDreams They are a rip off But Volotea was good service at airport, plane and flight all on time great flight Venice direct to Catania Sicily

Date of travel: October 2018
Thank douglas s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 5 weeks ago

Hello douglas, we are glad to read your message. We will be very happy to see you soon on board again. Thank you!

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27 - 31 of 9,019 reviews

Reviewed 27 October 2018

Basic budget airline but very efficient. Swift at the boarding gate and organised once on board. Think the stewardess was the fastest speaking staff member who ran through the safety check I've ever come across. Very basic choice of food onboard, tired looking sandwiches/baguettes and a few choices of snacks, also had a selection of hot drinks (coffee/tea/hot chocolate) and some cold drinks. All to be paid for. To be honest you don't need much as only just over a 2hr flight. Sticklers for weight in your luggage and will insist you offload some if you are over if not it's £12 per kg there after. Overall not bad for a no frills flight.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank MichelleW3407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 27 October 2018

Hi MichelleW3407, we strive every day to give our passengers the best customer experience and we really appreciate your feedback. We look forward to see you again on our flights! Best regards,

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Reviewed 27 October 2018 via mobile

The flight was on time with no hassles at all. You need to follow all their instructions in order to avoid surprises or extra charges. Be accurate with your weight limits and won’t have to pay extra, print your boarding passes and won’t have to pay extra. Overall, very happy with Volotea.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank soycolombiano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 27 October 2018

Thanks for the awesome review, soycolombiano! We are happy to hear that you had a pleasant flight with us. See you soon on board again! Regards,

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Reviewed 27 October 2018

The flight company was on time, we took off 5 min earlier and landed about 20 min earlier than estimated. The crew was helpful and checked all passengers security before departure and landing. Highly recommended

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank brynjab2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 27 October 2018

Thanks for the awesome review, Brynja B! We are happy to hear that you had a pleasant flight with us. See you soon on board again! Regards,

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Reviewed 25 October 2018

We knew the cheap fare was going to double in price due to one checked bag and we figured we’d have to pay more to get the boarding pass at the airport. But $30 to print a boarding pass? Plus, after waiting in line, the attendant told us to wait in a separate line for the pass, then come back to check in.
At the scheduled boarding time the gate attendant started the boarding process. The only problem was that the plane hadn’t even arrived yet. We had to stand in line for more than a half hour.
The plane ride was not too bad fortunately. The seats were reasonably comfortable. Some people must have preordered food but we weren’t offered anything. No type of entertainment, either.
The plane got in on time and we got our baggage in good condition.
My suggestion is not to arrive close to check in time because the extra time going to separate lines can make you miss your plane. And don’t count on anything but extra charges.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank barelyalive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volotea, Director de Relaciones con Clientes at Volotea, responded to this reviewResponded 27 October 2018

Thank you for providing your feedback and let us know about your experience. We are sincerely concerned and apologize that we fell short on your expectations in some area. We work very hard to offer our passengers a high quality service and we would like to know more about your experience. Your comments will help us to improve services offered to all our passengers. Please send us an email through the form that you will find on our website explaining in detail what happened. Thanks for your comment. Regards,

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