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“Flight cancellations in south America - Peruvian Airlines”
Review of Peruvian Airlines


Reviewed 17 January 2019

Flight cancellations are a fact of travel. South and Latin America in general, carry sometimes unfair stereotypes of unreliable carriers. During our one week stay in Cusco, we heard from fellow travellers of at least 3 cancellations that week. Two by Peruvian and one by Avianca.

Our flight Cusco to La Paz was cancelled 24 hours prior to departure, however we were not within WiFi range and the email regarding this went unnoticed. This is the first tip 48 - 24 hours prior to departure, check your email diligently or suffer our fate.

6:30 am Cusco we learn of the cancelled flight. Peruvian staff are surprised that we are surprised and upset. There are only 2 of them with very limited English abilities. Quite uninterested in extending help of any kind, we are presented with two official looking pieces of paper, printed out, stamped and signed. These are proof of cancellation and necessary to obtain a refund. All we are told otherwise is that the flight was cancelled due to operational difficulties. Later on we find out from fellow travellers, other Peruvian flights were cancelled as well, these poor souls on the way back to Paris, through Lima, are told the reason was in investigation into a Peruvian flight crash. We scour the news, no mention of any air accident anywhere in the hemisphere in the last 2 weeks. Can you imagine that kind of excuse prior to boarding?

830 am Cusco. We are able to find an alternate flight, next day. We incurr a loss of prepaid hotel stay in La Paz as well as a day trip to Tiwanaku. An extra night stay in Cusco we have no trouble finding. We fly Amaszonas a regional Bolivian airline.
Immediately, we email pics of refund documents along a letter of explanation to both Peruvian Air as well as the online broker One Travel. Within 24 hours we received confirmation of our claim and within 48 hours further notice that our refund was authorised and we should receive it within 2-4 weeks, which we have. Only the flight however. All this from One Travel, not a peep from Peruvian.

All told we flew AeroMexico, Avianca and Amaszonas. All the airlines were very professional with great service and friendly staff. Avianca although apparently troubled by cancellations as well, was the best in our opinion. Modern, new planes, with all the media bells and whistles, in seat TVs, WiFi, in flight movies and games as well as excellent food and drinks. More leg space as well then north American airlines.

Do not get freaked out by random personal searches at the Bogota airport. Completely random searches by extremely polite staff ensure you will not be fearing for your security as long as you are not a smuggler.

Date of travel: January 2019
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Jake K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 681 reviews

Reviewed 14 January 2019

The flight was cancelled with short notice and we had to re-book with another airline. We couldn't get another flight on the date we had planned. The consequences were:

- had to pay for a second flight with another airline, didn't get a refund from Peruvian.

- had to pay for an extra night in a hotel in Cusco

- couldn't get a refund for the first night in the hotel when we should have been in La Paz

- lost a night we had planned in La Paz and couldn't visit the Zongo valley as planned

- wasted hours in the Peruvian office in La Paz but customer service so slow and terrible that we had to leave without a refund.

Their emails tell you not to phone customer service and that as they are busy it can take THREE MONTHS to reply to an email. Seriously!

Date of travel: December 2018
    • Customer service (e.g. attitude, care, helpfulness)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Samhainn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2019

Our flight from Lima to Cusco was delayed by 1 day with no communication. We arrived at the airport to find that it had been cancelled and that our only option was to fly the next day. We wasted a precious 24 hours of our trip and it interfered with the time we had allowed for altitude acclimatization in Cusco. Also messed up our hotel bookings.

The ground staff were entirely unsympathetic and unhelpful and actually laughed among themselves while telling us about the cancellation.

We had to pay to stay the night at the airport hotel. They offered us a 90 minute bus ride to an airport far from the hotel. We didn't want to sit in a dusty bus to then stay in some sun-par dusty hotel.

Next day our replacement flight was brought forward to 2 hours earlier than scheduled... again with no communication and no notice.Luckily we had stayed at our own expense at an airport hotel and we were proactive in checking the flights early that morning so we found out in time.

NEVER FLY WITH THIS AIRLINE

Date of travel: December 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Samhainn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2019 via mobile

Be aware that the La Paz - Cusco connection DOES NOT EXIST. The
airline WILL sell you tickets and not refund you. We booked with Bolivia Hop to get to Cusco. Can not advise on them as we are yet to travel with them.

Date of travel: December 2018
Thank Mattepez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2019 via mobile

Today we had a booking to fly from La Paz to Cuzco (booked early December). We got to the airport and the flight was not shown on the screens. The reason was an accident on November so they interrupted the connection. They sell tickets but the flight no longer exists!

Date of travel: January 2019
1  Thank hafanniee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC