I bboked a hotel online with expedia. When I went in to double check the reservation, the dates were wrong (short by one day on each side of the reservation). I called the customer service to add to the existing reservation. They told me it wouldn't be a problem and that it would be an additional amount. Then I saw my bank statement! They canceled the orginal (non-refundable) reservation and rescheduled so that I was charged for the whole balance again! When I called I got the run around, told that a supervisor would come on, and then put on hold again. Then I was told they were having problems with their system and that a supervisor would call me back in "1 minute", yeah that NEVER happened! DON'T ever use this company! I never will again! EXPEDIA are CROOKS!