I booked a rental villa through Shawn Marco Spencer in October 17 via Trip adviser website. In January i paid full amount in advance of dead line for payment. I then spent 1 month sending emails back & fourth requesting joining instructions on how to find the property/ keys to enter. I had to make several calls (7) to Trip Adviser because Shawn Marco Spencer, just did not reply to me.
Eventually I did receive a reply after Trip Adviser sent him a warning of breech of contract. He gave me an address but no info on where to find keys, a further 2 weeks of emails with little reply meant I began to worry, I like to prepare in good time as I was working right up until the day of our holiday. Just short of 26 hours prior to day of departure Shawn Marco Spencer emailed me to advise the villa was now cancelled with an excuse, the villa owner no longer wish to rent it out. I was offered an alternative which was no where near the same quality as I had booked, after making my thoughts know he offered a good will gesture £50. back, I originally booked 3 bed detached with heated pool/sauna/Jacuzzi His offer was 2 bed apartment communal pool
un-heated. Of course i refused, and spent the next 24 hours worried I was going to Tenerife without any accommodation, needless to say I eventually found an alternative having not gone to bed and only having accommodation confirmed whilst we checked in for our flight at GATWICK. Holiday was ruined, it took 3 days to calm back down with the stress & anxiety this caused. Trip advisor did a good job assisting me once I managed to speak with a MANAGER post 9 calls to them some in excess of 1 hour on/off hold. I have since googled under images the picture of Mr Shawn Marco Spencer which is on his site, and how strange the image matches that of a different man who lives in New Zealand. whilst in Tenerife having hired a car we decided to go and see the original villa, and yes you may have guessed it, we couldn't find it. I cannot say for sure that it doesnt exist only Shawn Marco Spencer gave me a villa name / road/area of villas were numbered not named, and none in the street resembled the one I had booked. I emailed him via another email address, pretending to be interested in another property, he asked me to make payment via trip advisor, albeit I requested to view property first prior to payment. after several requests Shawn Marco Spencer replied i cannot see in advance him because he was in Italy again how strange he was there until the day after I leave Tenerife. So I requested to meet his colleague Ivan, but that was the last I have ever heard from Shawn Marco Spencer.
It is my belief, that this guy may not be trading under his real name, he may very well have a lot of villa's but his scam is to cancel you at last minute and offer you alternative a lot cheaper property, with a little discount which makes him a better profit all above board using Trip advisor & Air B&b. and Holiday Lettings. My advice do not book with this guy, just see how many reviews others have had in similar situation to me, some didn't find out until they arrived in Tenerife then had to settle for his alternative. If you have had similar issues like this add to this forum so others don't get ripped off.