If you have a problem with your rental property, Southern Shores Realty (SSR) will do their best to ignore/lie to you in order to keep your money. A group of us stayed at one of their houses in Southern Shores last summer. We had at least two live mice sightings and found huge amounts of mouse droppings in a downstairs closet. We asked to be relocated and our money refunded not the least because we had two newborns in our group.
SSR did its best to ignore us. We decided to change houses on our own. SSR managers were suddenly unavailable and it took two visits to their office before a request for compensation form was given to us. SSR claimed that no mouse droppings were found by their professional despite photographic evidence that we had taken.
To keep things short, we were able to get our money back after we brought a lawyer in. We believe they stalled, denied, and lied in hopes that we would just go away, but when an actual lawyer entered the picture, they knew they would lose.