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Hertz car rental

Ottawa, Canada
Level Contributor
3 posts
29 reviews
27 helpful votes
Hertz car rental
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Be aware that if Hertz offers you the option of paying for a full tank of gas and you think you will not use a full tank, you should decline it. We were told by the agent that if we returned the car after our short trip, with a full tank, we would not have to pay for the gas. But Hertz did charge me for the gas and will not honour what the agent told us.

Canby, Oregon
Level Contributor
2,472 posts
88 reviews
33 helpful votes
1. Re: Hertz car rental
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There is a specific place to check whether to bring back full ie you don't prepay for gas, or you can prepay for full tank and not have to bring back full.

I've never prepaid as any gas left is not credited, whether one gallon or 20.

Easy to refill on way to airport.

pzp
Kauai, Hawaii
Destination Expert
for Kauai, Kapaa
Level Contributor
28,610 posts
46 reviews
21 helpful votes
2. Re: Hertz car rental
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ALL car rental companies try to sell you on prepaying for a tank of gas and returning the car empty. Itʻs never a good deal.

Bellingham...
Level Contributor
11,933 posts
101 reviews
109 helpful votes
3. Re: Hertz car rental
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Right, this is standard operating procedure at all car rental agencies, not unique to Hertz or KOA.

~ Colleen

Washington DC...
Level Contributor
17,946 posts
26 reviews
184 helpful votes
4. Re: Hertz car rental
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Sometimes we prepay if we just do not want to hassle with gas at the end. I try to avoid it because my husband then tries to drive it to the last drop, lol.

Los Angeles...
Level Contributor
1,224 posts
5. Re: Hertz car rental
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The agent was probably making up that policy. They get commissions for selling extras.

Hanoi, Vietnam
Level Contributor
1 post
9 reviews
7 helpful votes
6. Re: Hertz car rental
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We ran into a very similar issue at the Kona Hertz. The person at the desk was very explicit that if we pre-paid for gas, we would get reimbursed for any unused gas. We happened to return the car on a full tank of gas. But we were not given a reimbursement.

We also had a hard time getting hold of this local branch by phone, as we kept getting routed into the national hotline. Of course the Hertz representatives on the national hotline insisted there was no such policy to reimburse unused gas.

We finally got ahold of the manager of the local branch and insisted on a reimbursement. Only then did we receive it. I am not sure why this local branch claims to offer this reimbursement, but it seems to be contrary to the national Hertz policy and only followed through upon if you take the time to bother them.

Santa Clara...
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320 posts
61 reviews
18 helpful votes
7. Re: Hertz car rental
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Lol, Honu! That's one of the reasons I won't pre-pay either!

Saint Louis...
Level Contributor
331 posts
96 reviews
40 helpful votes
8. Re: Hertz car rental
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We rented from the airport Hertz and the desk guy was a jerk. Tried to scare people into insurance, tried to sell the gas option by telling everyone that construction could cause an hour to an hour and half delay in reaching them and you wouldn't have to worry about the gas. I've rented a lot of cars and this guy was the pushiest I've ever experienced. I felt sorry for some foreigners who were completely bewildered by the guy. I told him my credit card was primary (including loss of use) and wasn't interested in anything he had to sell.

Level Contributor
2 posts
3 reviews
1 helpful vote
9. Re: Hertz car rental
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I’d previously booked a Jeep through Avis after getting off the plane (Avis was great BTW) but for the second half of my trip I wanted to book a convertible. I found a great rate on Expedia at Hertz and paid in full for the car and collision insurance.

I dropped my Jeep off at Avis with zero issues. I did a short walk over to Hertz which is where things began to go bad.

First, picking up my reservation took forever. The printer wasn’t working but I was happy and patient. I mentioned I’d already paid for insurance but the rep said they didn’t see it and turned me onto their insurance for $127. They also upsold me on the fuel option but didn’t mention the price of $77. I’d fueled my Jeep twice so I knew this represented about 2 tanks full and wasn’t a good deal.

The rep failed to walk through most of the items on the rental agreement, in fact, she simply slipped the receipt into the leaflet holder and gave it to me. I walked out of the office, looked at my bill of $836 on top of the $399 I’d already paid through Expedia and walked right back in. I’m not a fan of paying $399 for a 4 day rental and getting charged $1,115.

It took about an hour but I waited and had another rep walk me through each item. There was Premium Road Service, Personal item insurance, liability insurance on top of the expensive collision insurance. None of the other insurances has been mentioned, reviewed with me or approved by me. This was very deceptive.

I was able to remove a bunch of the extraneous unwanted and previously non-disclosed charges but I missed the most obvious charge because the receipt was confusing. I had paid for the car I rented in full but the $355 base rental price had somehow grown to $688, almost double the price. This had not been disclosed or mentioned and surprised the hell out of me. I’m still working through Hertz and Expedia to understand how the agreed upon daily base rate of the car increased from $88 to $172.

These are all deceptive practices and reading up on Glass Door and various consumer protection and review sites, it seems there is quite a pattern of casual, systematic overcharging for unwanted and undisclosed products. I can not recommend choosing Hertz (or “Hurtz”) based on this very negative experience when there are SO MANY other options.

10. Re: Hertz car rental

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