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Terrible experience with Woodburyshuttle.com

1 post
1 review
Terrible experience with Woodburyshuttle.com

Don't use this shuttle service unless you like to share your credit card info over insecure internet.

I was searching for ways to go to Woodbury from NYC on internet and found this woodburyshuttle.com through the Woodbury's own website. I submitted the reservation request with my credit card info. To my surprise, I got an email back with all of my credit card info, every single digit with the security code, listed clearly. I immediately replied to ask them to change their website setting, so they would not send client's confidential credit card info over the unsecure internet. They should just share the last 4 digits or skip the security code. They did not reply but just went ahead to cancel my reservation. I called in advance of the pickup time to check for my reservation, left messages, but no one called me back. I called when the shuttle did not show up at the pick-up place, and the person answering the phone was rude and said I asked to delete my reservation. We ended up arranging our own last minute transportation which took us three hours to do so.

1 reply
Brooklyn, NY
Destination Expert
for Brooklyn
Level Contributor
20,099 posts
6 reviews
1. Re: Terrible experience with Woodburyshuttle.com

All you had to do was ask PRIOR to your trip. You can take the Shortline bus to WC right from the Port Authority. Very simple.

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