My family and I recently stayed at a rental house in Kissimmee and discovered soon after we arrived that the place was infested with bed bugs (confirmed by the exterminator). While I appreciate that this could happen anywhere, my issue is with the rental company. We rented through VRBO, but with the owner. The house is maintained by another company, and the number to call was to this company. At 1:30am, we were calling this number to get no one but the maintenance man who couldn't do much for us. This is a long story, but to keep it brief, they were less than sympathetic to us and the 5 kids who were in bed in potentially infested rooms. They would not move us, as they had to clear it with the owner because it would be his responsibility... he said he sent out all the emails. Who are you getting by email at 2am? And advised us to 'go back to bed' and wait to hear from them.
Basically all the adults stayed up in the kitchen all night, and we checked the kids in the beds every 20 mins or so to make sure no bugs were visible. We had been up since 7 the morning before, and no one called us. We called them numerous times before we got someone at 10:30am, who basically told us they would move us when they could. Then advised us to put 1 or 2 sets of clothes in the dryer for a full cycle before leaving and leave the rest of the things. This started Thurs night.. it was Wed before we could fully access our bags. (there is a lot more of the story that im omitting for length, including them blaming us for the bugs... an infestation of bugs. We got there about 7pm and found them at 1:30am)
We missed out on park time, time with friends who were leaving that Saturday, because we were exhausted and spent so much time moving things from place to place (they offered their help AFTER we had moved what we were told to move). The exterminators didn't come until Mon night.
Someone needs to answer for this problem but I'm being put off and put off and the owner takes responsibility but says he is disabled and this will ruin his future as a homeowner in Kissimmee. I'm wondering what the maintenance company's responsibility is here? They are the ones I have an issue with. The homeowner is in another state, and could not have known about the bugs. It was the way we were treated when we contacted them for help. We were in another country, with 5 kids and nowhere to go, and no real information on the process of extermination. Does anyone have any info about this kind of thing? I know it's kind of vague. Thank you so much in advance :)