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Avoid Courtyard-Marriott Ballpark in Arlington

Corona, CA
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143 posts
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Avoid Courtyard-Marriott Ballpark in Arlington

We stay at Courtyard Marriotts at least 20 nights a year and love nearly all of them. We hated this one.

When we arrived in our two room suite the a/c was on in both rooms but fans were running on "low" and room was about 78 degrees. Went to the front desk and they sent "maintenance supervisor" to check it out. She agreed the units were not cooling correctly and would have them replaced. A maintenance contractor was called to bring the units over and we thought everything was fine.

Went to the Ranger game and came back to a warm room with no new a/c units. We called the front desk and asked about it and she said the maintenance contractor said the units were cooling and did not need to be replaced. Since when is it a contractors job to make this decision? Never, they are told what to do, not to offer and opinion and then leave and refuse to come back.

We asked to be moved and both rooms we were offered had the same problem, so it is apparent they are going cheap on a/c units. We asked them wht they could do and they said "Thats about it" and we could take the rooms or stay somewhere else. It was nearly midnite now and I was not happy with the attitude or the fact they did not do what they said they would.

Called a Springhill Suites we stay at in Ft. Worth abd they were happy to help us. We even got the exact room request we wanted and it was after midnite! Dont waste your time or money at this courtyard unless its in the winter when you dont need a/c.

1. Re: Avoid Courtyard-Marriott Ballpark in Arlington

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Removed on: 09 October 2009, 22:24