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stay poland.com

Stoke-on-Trent...
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1,516 posts
130 reviews
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stay poland.com

we have booked three different hotels for our trip to poland with this company. has anyone got any reports of their reputation and service. although i must say it is probbably to late to panic now!!!!

USA
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359 posts
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1. Re: stay poland.com

I booked my hotel in Warsaw (traveling in August 2006) back in November of 2005 with StayPoland. They seemed very professional and I heard good things about them before booking with them.

I recently e-mailed the hotel just to double-check that they have my reservation in the system. Everything was booked as planned. I hope everything will be in order upon my arrival in August.

You should be fine. I always think it's a good idea to double check with your hotel that everything is booked correctly before the arrival.

Mentioned in this post
Warsaw
Warsaw
Mazovia Province, Poland
Stoke-on-Trent...
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1,516 posts
130 reviews
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2. Re: stay poland.com

yes i think that is good advise but we dont seem to have the number to phone the hotels direct. hope you have a gud time too.

USA
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359 posts
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3. Re: stay poland.com

Well, no worries even if you are having a difficult time finding hotel Web sites/hotel e-mails and/or phone numbers.

I'm sure everything will go as planned:-)

Los Angeles
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1 post
4 reviews
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4. Re: stay poland.com

how was stay poland???

Ireland
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20 posts
3 reviews
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5. Re: stay poland.com

I've used this company several times and have never had any problems. Good rates too.

Zionsville, Indiana
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4 posts
7 reviews
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6. Re: stay poland.com

I am extremely disappointed in StayPoland. We designed a custom trip to see Krakow and Zakopane. We travelled in July. Each time we got to our hotel, the room situation was

a mess. We were a family of 6 travelling together (3 adults and 3 kids). We never had rooms on the same floor.

IWe were celebrating our 15 year anniversary on this

trip. We paid for a dinner following the tour of the Salt mine. They did not find our reservation and we had to pay again. Later on StayPoland told us it was our fault and the restaurant said we never showed up.

The driver did not speak English. If we did not

have our Polish speaking au pair with us we would have been completely confused!

As a member of a large EXpat community here in the

London area (500 members), I was so excited that I

might be able to send them more travellers/business . am disappionted to say that will not happen.

Mentioned in this post
Krakow
Krakow
Lesser Poland Province, Poland
Zakopane
Zakopane
Lesser Poland Province, Poland
London
London
England, UK
Warsaw
6 posts
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7. Re: stay poland.com

We are very sorry that the customer feels bad about our trip, but their strong statements are mostly mistaken. I paste this message for the second time, because the customer dislikes us very much. Unfortunately.

1. The customer did not specify that the rooms should be on the same floor (family with children). After moving into the first hotel and informing us that the rooms are not on the same floor, we arranged that the hotel in Zakopane and the Regent in Krakow is prepared to accommodate the guests on the same floor. In case of the Regent hotel the hotel manager claims that the customers were given rooms on the same floor. It is a precarious situation, and we have little means to decide who is right. (It was a tour without an escort guide).

2. Dinner reservation was in the Wieliczka Salt Mine. We made proper reservation in the mine restaurant , but the mine reservation department (which confirmed that everything is ok ) did not pass the information to their restaurant (Wieliczka is a 2million tourists/year state owned enterprise - very interesting, but with not much privacy). We could not help things, because we did not have our representative on the spot. The money for the dinner the customer paid to us was refunded in full. We understand that the situation was unpleasant for the customer, and it's neither our nor customer's fault.

3. In the party there was one person who spoke Polish, they requested an English-speaking driver. Our transport company had a problem and offered a new driver. On the first day the customers reported the problem, we offered an immediate change of the driver, but the customer told us that the driver was nice and that they wanted to keep him. We understand that the service was not 100% great in this case and will make a small refund.

4. We do not say that everything was customer's fault. We only defend ourselves that with the exception of the driver we did not provide other service than what was requested.

5. We wrote two letters to the customer, but they do not want to respond. We are committed to our work, and truly sorry if customers are not 100% satisfied and apply an instant remedy to the situation. The details of the tours were discussed with all tour department employees to prevent such problem in the future. Every year we have hundreds of satisfied customers: http://www.staypoland.com/testimonials.htm, and we take seriously all negative comments. In this case we think that the customer is in the overwhelming majority of their claims unfair to STAYPOLAND.

Tomas Zukal, Managing Director

Mentioned in this post
Zakopane
Zakopane
Lesser Poland Province, Poland
Krakow
Krakow
Lesser Poland Province, Poland
Warsaw
6 posts
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8. Re: stay poland.com

Simple message to what the customer wrote:

NOT TRUE !!!

(because nobody will want to read my long detailed e-mail)

Stoke-on-Trent...
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1,516 posts
130 reviews
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9. Re: stay poland.com

hi its me bankrupt just returned so i can answere my own questions now!! stay poland were great. they arranged 3places for me and a taxi for the airport.all went without a hitch. i would use them again.

dallas tx.
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4,684 posts
22 reviews
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10. Re: stay poland.com

i never had a problem with them!