We always use Andrews and never had any problems

We used Commercial Drive airport parking for 6 days in April and never again, we got back to the car that was parked in a 'Secure Parking' area to find that our Sat Nav had been stolen, despite being put away in a enclosed storage compartment in the car and out of sight. Considering that the only people that had the keys were the staff at the airport parking complex and there was no damage to the vehicle upon return and it was locked up, it doesnt take much working out as to who took the sat nav from the car. My partner spoke to the manager and he was very rude and basically said it was our own fault for leaving it in the car as he has a sign up in the office to advise customers to remove all valuables from the vehicles, which legally means nothing, maybe he knows one of his staff is a thief. Very disappointed at the attitude of this company, so I have now reported the incident to the police and hopefully something will be done about it. Stay away from this company, deals that seem too good to be true, usually are !!!

We recently had a very bad experience with Budget Airport parking in Melbourne (located at 1 Prima Ct, Tullamarine).

We had called them couple of times while waiting in the pickup area for 45-50 mins.

When the person finally arrived to pick us up, he got down from the vehicle and started yelling and shouting at us - who called me? why do you call so many times? don't you have any patience ? etc etc...

He then literally threw our baggage inside the vehicle, and then drove us to the parking.

We were so shocked by his rude behaviour that we decided it would be best not to argue with him and just take the keys.

Just posting this incident so that people planning to use this parking service will be aware that such things occur.

Hi

Have any of you used A1 parking? Good? Or bad?

Used to be loyal to Andrews but last time their driver, in some bad mood with staff there, just threw our bags around and damaged our new one so bad it can't be used again. Of course they denied it...and this wasn't the first issue we experienced, so we are trying United next....hope they become our next favourite.

We used Jetaway Airport Parking for a 7 day stay back in October and recommend them. They're a new off-site parking company that seems to have gotten customer service right. Jetaway is Owner operated and staff were friendly and the driver on time. The owner claims to have founded Jetport Parking back in the day.

I use mostly Melrose Airport Parking which have always provided me excellent service. Just to be different I sometimes try Andrew's or Jetport, etc, and they are fine too.

Melrose is competitive and very close to the airport. You pull up into their yard, drop keys, get into the waiting van (they have several so we have always had one there when we've pulled up) and a couple of minutes later you are at the airport.

On return you ring them and they come straight to pick you up. Longest we have every waited was about 10 minutes and they were apologetic (which they didn't need to be as that is not long anyway).

You can book via internet or on the phone. Pay when you get back and get your keys.

For the very few dollars you might save, we've found that in the end the Airport Long Term Car Park is the best and most reliable. The buses come by every few minutes and it never takes more than 10 or 15 minutes from getting off the pane to driving out of the car park. At most, it's less than $20 difference between their prices and those of the supposedly cheaper 'off site' companies. For the number of times I've been on the bus heading to the car park and watched people at the terminal on their phones trying to arrange a pick up - and, yes, sometimes that was me, it's worth paying the extra.

I agree with evamelb. It's very convenient and easy to use the airport's long term carpark. You can pre-pay online and get a discount.