Stay away from this agency. I had to cancel a trip with them due to a death in the family and was told I would be given a 50% refund and to date have not received it. My trip was scheduled for Nov 2004. I have called numerous times and sent many e-mails. Each time I was told that I would be receiving my refund. I have retained an attorney and they haven't even responded to her. I have recently filed a complaint with the PA Attorney General.
Their customer service is horrible, unless you're giving them money and they conveniently forget to tell you all the details.