This forum was very valuable in helping me plan my trip a few weeks ago. Thank you everyone. I haven’t seen anyone report about getting a tripkey from Rotterdam.
I hesitated about TripKey since I was arriving by train from Belgium and only staying a few days. Since I stayed in Leiden, not near there pick up point, it seems more trouble than worth until I realized there was a pick up point at the Rotterdam train station.
I needed to change trains there anyway, so it seemed simple. The Hertz location turns out not to be in the station, it’s outside, across the street and down the block. I only found it thanks to lots of helpful people and google maps.
The woman working there was startled to see me, it took her a minute to read my confirmation and realize what I was talking about. She apologized for how long it took her on the computer to get my card - said it was a new system. Handed me the card without literature or a return envelope. I was too frazzled by a day of traveling to think to ask.
The card worked fine on buses in Leiden and surrounding area. The 3rd day I took the bus to Sassenheim to see the flower floats and deco to return by train. I tapped in, it seemed strange, but there’s no staff at that station so I just got on. In Leiden, the barrier wouldn’t let me put. The person at the information booth said my card wasn’t authorized for the train. He let me through and the ticket office authorized it. Took quite some time. The tripkey help line wasn’t working for me or the ticket office - kept getting recordings at 2pm on a Friday. Eventually the office did something and it worked from then on. It took days for tripkey to respond to my email - they said they weren’t responsible.
I returned the card at Hertz in Schipol, got a confirmation 4 days later and my card was charged. 3 1/2 weeks later I haven’t received a statement yet.
I don’t know that the various hassles were worth the convenience since I was only there for 4 days.