I was at the tourist info office next to Santa Maria Novella today. I lost my rucksuck which contained my passport, banks cards, cash of 200 Euro within a few seconds. It has been a drama. I can't believe how I could losse my bag within literally a few seconds while I was talking to one of the Firenze card staffs... I was talking to the staff whose seat was right opposite to the seat where I left my bag. How did this happen? Be warned and be very careful!!!!