I purchased a lot of ceramic pieces in Taormina at a place "Rapisarda Ceramiche", I paid more than double the cost of the pieces to have it shipped to the US and insured (over $600 US). They assured me that if there was any problem that all I had to do was let them know within 5 days and it would be replaced, no problem. Well of course 2 of the larger identical pieces arrived broken and I called that day to tell them, got the wrong number so I sent an email with pictures of the subpar wrapping job, packaging and the broken pieces and all I got back after over a week is sorry, you signed for it, not our problem. they wrapped it in cardboard with tape and a thin piece of styrofoam- a 2 foot long piece of unglazed ceramic. My point is make sure your deal with reputable dealers and if possible, the actual artists themselves. These were just people reselling the art of others, they couldn't care less about the artist the art or YOU. I bought beautiful pieces in Scicli for the artist himself that were 10x more beautiful and half the price to buy and ship and guess what, everything arrived perfectly. I wish I had waited and never purchased anything in such a commercial part of Sicily. Buyer beware.