We rented the Jasmine Suite in Ylang Ylang Villa from 22 December 2017 until 1 January 2018 through The Grenadines Collection.
The Grenadines Collection describes the property as "recently renovated" and "exquisite". As it turns out, it was renovated in 2012, and it's not cleared what was renovated. The pillows and bed sheets should have been replaced 10 years ago. Shower fixtures are rusted. The hot water heater in the kitchen does not work, nor does the coffee maker. The outside fridge in the pool cabana does not work, nor does the AC in 2 of the 3 bedrooms.
The phone number for the property manager is no longer in service.
For 5 days of our trip, there was no running water. As a result, we carried buckets of water from the swimming pool to the villa so that we could flush the toilets! The plunge pool has a leak, it was 2 feet deep and not usable.
The Grenadines Collection staff arranged for us to visit other accommodations, and told us that the costs for the new location would have to be paid by us. Midway through our stay we were desperate and so we searched. We wasted five hours that day since nothing was available that suited our needs that holiday week. (two families with a total of 8 people)
The owner supposedly never replied to the emails sent to him from The Grenadines Collection. He also never responded to our emails sent directly to him.
While the owner is ultimately responsible for the conditions of the premises, the Grenadines Collection should not be renting this property. Their role is to screen and prevent unsuitable properties from being rented to guests. We have rented multiple properties across the Caribbean and Europe and have never had an experience like this. It is unconscionable what they did to us and our holiday
If it weren't for the lovely island of Bequia and its warm people, this vacation would have been a complete disaster.
Do not rent Ylang Ylang Villa in Bequia and do not rent through The Grenadines Collection.
They did not do their job, instead they misrepresented the condition of the property and did nothing to fix it.