I just booked this hotel for June , i'm staying in a family suite with my husband and two daughters (12, 13yrs). I chose this hotel because I stayed here in 2013 and had a great time. I want to start by saying that I don't have high expectations for Cuba as i've been here 4 times ... but the bad reviews I am reading are downright disgusting...... pillows smell like pee? bugs being cooked into food? bad smell throughout whole resort? No toilet paper and fridges not restocked the whole week?
That is just unacceptable if its all true. Having a hard time deciphering if people are just being petty or if I have something to worry about.
I would appreciate your thoughts if you've stayed here (good or bad) , might look into switching properties ....