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business has just vanished

Paphos, Cyprus
4 posts
2 reviews
business has just vanished

Hi, im trying to find my business in paphos, cyprus, the business is called 'the bbq man' it had been live on trip advisor for over a month but a customer tried to leave a review this evening and they cannot find us.

Can someone please tell me why this has happened? I have not requested the page to be taken down nor have i broken any of the rules you have.

I see alot of jealousy on this site and as a genuine hard working business owner i find it pretty astonishing that a business can just be taken down without first speaking with the owner?

Alot of hard work has gone into the reviews we have received and i guess that could be a reason why someone may feel the need to report us for some false reason.

Please if anyone can help i would really appreciate it.

6 replies to this topic
United Kingdom
Level Contributor
17,638 posts
106 reviews
1. Re: business has just vanished

If your business has ( only) been listed on Tripadvisor for over a month, how do you know that “a lot of hard work has gone into the reviews we have received” ?

Have a lot of your customers told you they have written reviews which have required a “ lot of hard work” on their part but have not been published?

Why would they do that if they are just customers and just ordinary TA members?

How do you know that one of this evenings’ customers has tried to leave a review of your business but was unable to do so?

Why would they even do that?

Why would they bother contacting you tonight to say they couldn’t find your TA listing?

Please explain more....

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
47,146 posts
288 reviews
2. Re: business has just vanished

I found a cached page for your listing. It was likely taken down because catering services don't qualify for a listing on TripAdvisor. They listed you by mistake. Here, if you want to read the listing restrictions: https://www.tripadvisorsupport.com/hc/en-us/…

Your description on the cached page says " We are a unique brand business that offers a special service like no other, specializing in personal mobile catering right in the comfort of your own home! "

Paphos, Cyprus
4 posts
2 reviews
3. Re: business has just vanished

I know because we keep in touch with our customers, we offer a service unlike one you will find in any restaurant which requires us to stay in contact with our clients.

We specialise in weddings, and other celebrations in private venue's where our staff have face to face contact with the groups we cater for.

As for one of our customers letting us know they were unable to leave a review this was sent as a message to our Facebook page.

Not sure why I'm explaining myself to you but obviously you find it hard to believe it's possible to hold relationships with customers :/

If you can't help I wouldn't bother commenting next time.

Paphos, Cyprus
4 posts
2 reviews
4. Re: business has just vanished

Thank you expat in cabaret, that makes sense, I was never aware it wasn't possible for a mobile service to be listed.

Thanks.

Padua, Italy
Level Contributor
28,579 posts
103 reviews
5. Re: business has just vanished

@joshua r. You focused only on post # 1, but did you read the post # 2 of Expat-in-Cabarete?

Paphos, Cyprus
4 posts
2 reviews
6. Re: business has just vanished

Hi, yes I responded to both posts separately,

Thank you.

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