I stayed in a hotel with a group in Italy and the room I was given was unfit for human habitation. I wrote the details of my encounter with the manager of the hotel who was extremely rude and said that I had not paid a supplement for a proper room. Her behaviour was appalling telling a pensioner that "I don't want your sort here, You are in the way, I could get a lot more money with two people in that room". In the hotels response she denies everything including the fact that I paid a supplement for a double room for single occupancy. The hotels response is pure fabrication and I want it removed. I complained originally to Trip Advisor and the hotels response was removed and I was assured that it would not be put back. However, two weeks after this the hotel's response was put back on Trip Advisor once again. What can I do to have it permanently removed?