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Beware of Kayak and Vayama

Buenos Aires...
2 posts
Beware of Kayak and Vayama

On June 9, 2016 I booked a flight on Kayak, through their partner, Vayama. I even got a reservation number and was able to select our seats on the airline. More than two days (54 hours) later, I got an email stating "... your booking request has not been processed as your credit card did not clear the 3D security measures required by Visa/MasterCard."

My credit card (never a problem with them) told me that no authorization was requested to make the full charge; that there has been a pre-authorization request for $1 to test the card that was OK'ed, at the same time we made the reservation.

In these 54 hours we were never advised of any trouble nor suggested to contact them or make a different type of payment. Now the same flight with the same fare is not available any more, anywhere.

Has any of you have any similar experience? Is there anything that can be done to make up for this type of scam?

113 replies to this topic
Los Angeles County
Level Contributor
27 posts
14 reviews
31. Re: Beware of Kayak and Vayama

The poster is right, Kayak has been going past being just a search engine and is acting as a travel agent, use it as a guide but do NOT book through them.

1 post
32. Re: Beware of Kayak and Vayama

VAYAMA has the worst service!

Thinking about calling them -because the site is giving you an error- forget about it! They will only tell you the CARD you're using is not working. Then they will tell you to call your bank because it's not the website- it's you're card.

Tried 4 different cards- however still no luck- the site clearly tells you there a "technical error"

Called VAYAMA 3 times, however, did not get help- Spoke with a REP name CHINI who refused to give me her last name.

Then spoke with the floor supervisor ROSS.K who also wasn't able to help- gave me the same answer to call the bank. I called the bank and they said there is no issue with your card and they did not see a transaction from VAYAMA.

BOTTOM line - the worst customer service- call center is based out of INDIA- they have no knowledge of our VISA card and our banking system.

After the 4th a call and hours of back and forth- I decided to give up.

Dubai, United Arab...
Level Contributor
10,907 posts
26 reviews
33. Re: Beware of Kayak and Vayama

<<After the 4th a call and hours of back and forth- I decided to give up.>> Did you read some of the feedback.

Book directly with an airline and stop pushing your luck for hours.

Edited: 25 October 2017, 17:24
Edinburgh
Level Contributor
11,853 posts
17 reviews
34. Re: Beware of Kayak and Vayama

Instead of wasting hours trying to throw your money at a terrible company, in future spend 5 minutes on here or google and research an agent before you start to try to book. Or if you don't want to do that, just book directly with the airline,

Be grateful, really grateful you weren't able to complete your transaction. You dodged a bullet.

Edited: 25 October 2017, 17:27
Chicago, Illinois
13 posts
35. Re: Beware of Kayak and Vayama

To be honest the only reason I even use Kayak is to get a better idea of what airlines fly a certain place, I never book with them. I highly suggest in the future that unless you are for example taking one of those priceline deals where you get a steal of a deal they just pick your flight, book directly with the airline

36. Re: Beware of Kayak and Vayama

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37. Re: Beware of Kayak and Vayama

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38. Re: Beware of Kayak and Vayama

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39. Re: Beware of Kayak and Vayama

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40. Re: Beware of Kayak and Vayama

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