Be warned - Gotogate is a dishonest company

Question

Gotogate booked me on a flight that does not existing, and then sent me an email to say flight has been rescheduled by the airline company. Upon checking with the airline company, there is no rescheduling, there simply isn't such a flight on that day. What a cheater.

Dubai_Phil_R · Accepted Answer

"Gotogate booked me on a flight that does not existing, and then sent me an email to say flight has been rescheduled by the airline company."

If the flight was not existing in the first place, G2G could not have booked you on it. Booking as in sending you a ticket.

I assume, you have seen a flight on their website, and then requested a booking on this flight. This - by their T&C's - is a booking request.

If they then send an email with a different flight, just refuse this offer and request a full refund. Do not mention the word cancellation.

Should they not refund fast, dispute the charge with your credit card provider.

https://www.gotogate.com/rf/travel-conditions#BOOKING_PROCESS

I hope you learned your bit and will book directly with an airline in the future.

fru_sorteravn · Answer

They are not a dishonest company, the issue here is that you have not understood what has happened and you’ve misinterpreted the situation & come to the wrong conclusion which you’ve decided should be shared with this forum. Maybe you are new to booking your own flights.

You cannot be booked on a flight that doesn’t exist. A PNR can’t be created with a non existent flight.

Airlines are the ones who load their schedules into the GDS for OTAs who have automation & technology such as G2G to book.

Airlines are the ones who update PNRs created by OTAs & other booking channels and create the schedule changes.

You cannot have a fare price, pay for & have an e-ticket on a flight that doesn’t exist.

Schedule changes happen no matter where you book. Direct, OTA, high street TA. Booking direct doesn’t make any difference whatsoever to that.

I do wonder why the advice to book direct when this doesn’t prevent a schedule change.

And G2G would have laid out your options & what actions to take in an email.

Edited: 25 July 2024, 15:49

fru_sorteravn · Answer

“I assume, you have seen a flight on their website, and then requested a booking on this flight. This - by their T&C's - is a booking request.”

It is not a booking request as you have understood it.

Anytime you do a flight search on an OTA ie a query (Expedia, G2G, Priceline etc, in other words the ones with the GDS technology running their website ), it’s a request.

When you click on a flight option and you select a flight & you proceed to the traveller info page & pay & complete your booking & get a PNR ref, it’s booked & confirmed, ie a response. It’s not simply a request, it’s a confirmed transaction.

Read the below link, it’s a very good, simple explanation of a what a GDS is and how it works & with an OTA, it’s what powers the website.

https://en.m.wikipedia.org/wiki/Global_distribution_system

“when a travel agency requests a reservation on the service of a particular airline company, the GDS system routes the request to the appropriate airline's computer reservations system.”

Again, this word “request”. Why? Because airline res systems & GDSs are query & response systems. Not because you are sending a request to a person who will sit at a desk and start manually looking around to see if what you asked for exists.

peterT5377 · Answer

They send me an email with heading "your booking is confirmed" with time and date as per my choice.

LeyLand10 · Answer