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edream Review

Brisbane, Australia
4 posts
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edream Review

I have booked my flights through edream, I got car accident and I cancelled my flights, edream in written advised me I am entitle to get tax and one of airline accepted my medical certificate and asked me to contact edream for returning money, now is 5 months that I just emailing to edream without any response, instead of proceed the return money, they ask to call, everytime I call, one different person to pick the phone and after 20 minutes they tell me that they will call me back by 48 hours, It seems this 48 hours after 5 months never arrive

54 replies to this topic
Sydney, Australia
Destination Expert
for Train Travel
Level Contributor
96,428 posts
17 reviews
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1. Re: edream Review

Edreams is renowned for poor customer service. Put "edreams" into the search box right above your post, change the drop-down to "All forums". then settle down to read the many thousands of complaints already here on Trip Advisor.

Cut your losses and give up trying to get anything out of edreams.

Leeds, United...
Destination Expert
for Leeds, Bradford
Level Contributor
23,225 posts
375 reviews
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2. Re: edream Review

Did you have travel insurance?

Oregon
Level Contributor
3,856 posts
26 reviews
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3. Re: edream Review

This is why you should buy travel insurance.

Greater Sydney...
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20,398 posts
112 reviews
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4. Re: edream Review

Just because one of the airlines said they would issue a refund, that would be to the agent you appointed who, guess what, has their own terms and conditions which told you, before you ticked the box confirming that you had read and accepted them, that they would not make any refunds.

Brisbane, Australia
4 posts
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5. Re: edream Review

Yes, I chosen the edream option, but they said, it is not cover your case!

Leeds, United...
Destination Expert
for Leeds, Bradford
Level Contributor
23,225 posts
375 reviews
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6. Re: edream Review

Did you check to see what cover the eDreams insurance gave you?

Brisbane, Australia
4 posts
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7. Re: edream Review

Yes, it was for cancellation, but they said no.

Phoenix, Arizona
Level Contributor
51,444 posts
1,730 reviews
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8. Re: edream Review

Well, I would guess that at least one person has gotten a refund from eDreams, but I might be wrong.

Sorry for your auto accident, but I only hope that you have travel insurance, separate from any “policy” with eDreams.

Best of luck,

Hunt

South of England
Level Contributor
2,927 posts
185 reviews
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9. Re: edream Review

Do you know how much the refundable taxes are on the ticket?

EDreams will deduct a service fee for claiming any due taxes back. It’s around €35. If the taxes were less then that then nothing will unfortunately be due back.

The only other issue might be the way in which the refund claim has been made. Just emailing might not be their correct process and your email may have gotten lost somewhere down the eDreams misadministration line. Looking at their T&Cs would suggest they ask for a claim via their “post booking service” which might be an online web form.

Good luck.

Brisbane, Australia
4 posts
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10. Re: edream Review

There is just one email address, previously I could get auto reply, but now it seems they block my email.

This is service that I bought from edream, It seems they waste the time that I can not ask for refund, it doesn't make sense when airline accepted to refund, but edream didn't do any thing.

Standard Service

You have chosen eDreams Standard Service – a fine option offering:

Changes and cancellations free of charge and as many times as the fare allows it (excluding providers’ fees according to fare conditions)

Email alert in the case of a Schedule change.

Exclusive access to our mobile website where you will find all the real time information about your flights

A special fare phone number (61282784214 - AU$ 0,28 / minute) to contact our specialised travel agents.

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