I saw this on another Australian forum and thought it was a great idea!
This is not a place to complain about OTA (online travel agents) or travel agents in general. It's a little story time on why you felt this flight was your best or worst whether in Economy, Premium Economy, Business or First :)
My best was Korean Air Oct 2014 (economy) - The crew were brilliant, for a very full flight from SYD > ICN they were very helpful and attentive. The food was delicious and the seats were comfy! I would also say that the flight from Incheon to London after my connection was just as good besides the heavy set man in the seat in front of me. He had to be on a constant recline to make himself comfy but this didn't bother me as im quite petite (4'11) he just smelled very bad. Vapor rub under the nose helps!!
Worst: Emirates Economy class Dubai > Sydney in March 2017. Staff were snappy, and rude. I asked for an eye-mask if possible and I was snapped with "No, premium customers only" which is fair but she could have said it nicer - "I'm sorry, unfortunately we're unable to give them out in economy as we're only short stocked for premium passengers" or something! I was given one from Malta to Dubai but left it on the plane by accident so I thought it wasn't harm to ask. The seats were uncomfortable and the family beside me made my flight even worse - kids jumping from row to row (fam of 7) parents yelling at them plus I was feeling a fever coming on ooftt..