This is not a question, but a warning. Do not use Flighthub. They are unethical and odds are you will regret it.
Not much of a warning as we don't know what you're warning against.
One search of flighthub on tripadvisor would give anyone pause for thought.
Problem is the average cheapskate airline ticket buyer does no research beyond finding the lowest price.Edited: 26 June 2017, 03:04
Thank you for your warning; however whenever I have a large purchase to make I do an internet search to see what others are saying about the company I am about to give my money to. You should try it sometime!
I'm sure that if more people did just a few minutes basic research on companies, they would run away form some of them very quickly indeed.
The inevitable result would be a lot fewer complaints and warnings here.
If you use FlightHub.com prepare to be ripped off. A close friend had purchased an airline ticket through FlightHub for $104 and paid an additional $75 for the optional Manulife Trip cancellation insurance. Two months before the flight date, my friend died unexpectedly and I was left trying to unravel his travel plans. Fortunately most of the plans were made through reputable companies and cancellations (sometimes with penalties) were achieved. With FlightHub - what a nightmare! Speaking with a representative, I was told that the death certificate from the Funeral Home could not be accepted as a reason to cancel - I had to submit a government certified death certificate with a medical cause of death. Since it takes the government around 12 weeks to record the death, this was not a viable option. I tried contacting the airlines directly - they can't cancel unless it comes through the purchasing agent (FlightHub). I contacted the Manulife Trip Cancellation Insurance that was purchased with the ticket. (if they are actually connected the real Manulife Insurance then they need to be concerned about their reputation). After taking all the details, they emailed a claim form and in addition to the claim form, asked for a medical cause of death certificate, the GP name & address, the OHIP #, AND, they failed to provide an address to mail the completed form and documentation to. Since it would cost more money to get a medical cause of death certificate, we're not submitting that, but we're still trying to find the address to mail the documentation to. I suspect it won't be paid - the insurance also requires that the ticket be cancelled even though it is clearly stated that there would be no refund and FlightHub has made it impossible to cancel the ticket. Adding insult to injury, is the realization that the insurance cost about 75% of the cost of the ticket - $75 and the maximum payout would be $100.
I have to wonder why ANYONE would book anything through FlightHub.com and compound that mistake by paying extra for insurance that is useless.
The moral of the story - do not use FLIGHTHUB.com for anything - they are crooks!
Sounds as if you have an insurance company complaint, not Flighthub. They aren't an insurance company.
It is not unusual to have to provide this documentation. I wouldn't bother for the amount of money you are talking about, this stress and hassle just isn't worth it.
It is a FlightHub issue - that they won't cancel the flight with a proper/legal death certificate. The funeral home death certificate is legally valid for EVERY government and commercial transaction except with FlightHub.
Why can't you simply call and cancel, or go online on the airline's webpage and cancel?
IME, if you are submitting an insurance claim, the company doesn't care if you cancelled the flight or not.
This angst isn't worth it for this small amount of money.
I'm not talking about the angst or the amount of money - it's the lunacy of the circular references. I did call to cancel - they won't cancel without the death certificate but they won't recognize the death certificate as legal because it isn't what they know as a government certified death certificate. The insurance won't recognize a claim because the flight wasn't cancelled.