To cut a long story short, we attended a charity event a few weeks ago to raise money for Wheatfields Hospice & bidded £100 on a voucher that had been kindly donated by Aakash for a meal for 4.
On receipt of the voucher we...found that there was only 13 days from the day of the charity event to use the voucher (which as a busy family of 4 is already quite difficult to utilise in such a short space of time so already I had a feeling that Aakash had not donated the voucher with the purest of intentions)
Anyway… fast forward to 7 days later & we had booked to go but the day before I started with covid symptoms & on testing, received a positive result.
We rang the restaurant to ask if we could extend the voucher by 7 days and come the following Sunday, due to having covid.
I explained that although I didn’t have to self isolate legally, I was trying to do my bit by remaining indoors and wouldn’t feel comfortable dining out knowing I had covid.
We were promised a call back from the manager.
No call was received.
I rang a further 2 times & each time I was told that a manager would ring me back.
No calls received.
I then rang on the following Sunday (the day we wanted to come) and spoke to the manager who told us that we couldn’t extend the voucher & needed to go back to Wheatfields and ask for our money back.
Of course, this is not an option as we want Wheatfields to benefit from the money we paid for the voucher, but it really angered me that Aakash were not willing to be flexible, especially when we rang in advance & tried to do the right thing.
My husband spoke to the manager and expressed our dissatisfaction and he said he would ring us back & guess what…no call was ever received.
We dine out as a family often and frequently go to the Aagrah & Kashmiri Aroma for buffet and I know for certain that both of the mentioned restaurants would have allowed us to use the voucher, without hesitation.
I feel like Aakash gave the voucher in the hope it would never be used so although they appear charitable, the management showed this is not the caseMore