Been here a few times and things have been really good, came tonight and all new workers who were very rude!! The manager was rude, the young lad who works there was very rude huffed and puffed cause he had to go to the end...More
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I was one of a large group booked to eat the inclusive "buffet", but we were asked to leave after two hours, even though some people had only just been served their main course - and no one had had the chance to order dessert....More
Hi Nerianne. Thank you for your honest review. As mentioned to one of your other party members on our Facebook page, we sincerely apologise for the poor experience you had on your visit. Our manager had been away on compassionate leave & it was the...More
This review started off as a 5* when tonight’s table of 19 was booked. As previous visits were brilliant. We were kept waiting to order each course and it took ages to get our luck warm food. We appreciate that catering for large parties does...More
Hi Michelle, Thank you for your honest review. We've responded to just now to someone who appears to be from the same party posting a separate review. This same message applies, so i'll post here for you also, assuming you were all together. As mentioned...More
you must try this place if you enjoy Chinese food you would struggle to get better food and hospitality anywhere in this country,i can certainly recommend it we have been going now for several years and never been disappointed.
Asked for one very simple thing off takeaway menu - rude & not accommodating. Won't be bothering againMore
Dear Jenna B, I don't know the circumstances and what you wanted from the take-away menu, but all our staff are polite and courteous towards customers. We very often get asked for items which we do not have, and some customers get annoyed for that...More
We had a table book early on Saturday 30th September, as we were heading to the local theatre, after arriving late (15mins) we received a warm welcome by the staff who showed us to our table and took drinks order allowing us time to browse...More
Dear Nicki. Thank you for your review. Look forward to seeing you all very soon!
Enjoyed the great choice of food available on the all you can eat menu. Good food and friendly staffMore
Thank you Graham for coming to our Sunday buffet and for your 5 star review. Our buffet is an ordered buffet, rather than a self service buffet, where each dish is cooked to order which keeps the quality as fresh and hot as possible. I...More
Table for 6 on Saturday evening. Ate here many years ago but none of us recently. Service was very good, pleasant staff and the Manager introduced himself and kept us entertained with his magic trick and stories! Food quality was 5 stars, every dish, some...More
Thank you Ian for bringing your friends back to the Royal Phoenix and for your dazzling review. It was a pleasure to be of service to such nice customers, and I was so pleased everyone enjoyed the dishes and the experience. I hope to be...More
Was lucky to get a table for two today (6pm). Very busy. Food and service were excellent. Young staff but very well presented and pleasant. Enjoyed our food very much. 9/10
Thank you Stuart for your valued custom and continued support. We are so pleased you enjoyed the food and service provided by our team. Thank you for your review and we hope to see you again very soon.
Since its been taken over (at a guess) the food recipes just don't seem the same and nowhere near as good as they once were. We still occasionally visit but nowhere near as muchMore
Dear SJgetsmelost, I am sorry to hear that you did not enjoy your last visit to our restaurant. The proprietor is still the same but I have taken over the management role from my predecessor. I am not sure how long ago you were referring...More