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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Fast food
Meals
Breakfast, Lunch, Brunch
FEATURES
Takeout, Seating, Highchairs Available, Wheelchair Accessible, Free Wifi
Reviews (66)
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66 results
Traveller rating
15
23
9
7
12
Traveller type
Time of year
LanguageEnglish
Traveller rating
15
23
9
7
12
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Reviewed 5 October 2020 via mobile

We stop at this McDonalds at least twice each month and have always praised the restaurant and staff. However, the attitude from one member of staff on Sunday 4th October means we will never return and will use different services from now on. We drove...into the entrance road to get to car park and there was a huge queue of traffic. We let a couple of cars out of the drive-thru and continued forward to try to get to car park. Suddenly a male member of staff with blue hair came running out and stood in front of our car. He started gesturing for us to move back. It looked like he wanted us to reverse up the road towards petrol station. We asked why we needed to move and he shouted for us to move and said something about the drive-thru. We told him that we didn’t want the drive-thru and were heading for car park. He shouted for us to move back to let a small lorry out of drive-thru. We reversed back to let lorry out then drove forward again. The member of staff stood in front of our car again and was waving his hands for us to go back. There was a car behind us and we tried to explain to him that we couldn’t reverse. He continued to wave his hands around and the car behind us reversed which meant we could. A van then come out of the drive-thru and we moved forward again. We came alongside the member of staff and by this time we were feeling very annoyed and frustrated. We asked him why we had to move. He replied “I’m not arguing with you” and looked away from us, completely ignoring our question. We parked up and went inside and spoke to manager. The manager explained that the queue to get into drive-thru was blocking the road so they had to quickly let vehicles out of the drive-thru to get traffic flowing again. We then explained to the manager that the member of staff should have explained this to us rather than stand in front of our car waving his arms, shouting and refusing to answer our questions or give an explanation. The attitude of this one member of staff has ruined our opinion of this restaurant, who have staff who previously would speak to customers with respect. We will not return and will not recommend this restaurant to anyoneMore

Date of visit: October 2020
Helpful?1  
Reviewed 28 September 2020 via mobile

Drive through order on Sunday evening. Everything was luke warm and the bacon double cheeseburger actually cold! This is how you give customers Ecoli 157! Nasty! Avoid!

Date of visit: September 2020
Helpful?1  
Reviewed 27 September 2020 via mobile

We recently visited here for Breakfast and had a good experience. Decided to eat inside and we were welcomed by staff who directed us to track and trace and explained the Covid measures in place which were well observed. The restaurant was very quiet with...most people doing the drive through. Food quickly arrived and was good quality..wonder if they have more time to prepare as not as busy in store? Plenty of car parking and will visit again if passing.More

Date of visit: September 2020
Helpful?2  
Reviewed 1 September 2020 via mobile

If you eat in the meals are hot and nice. I’ve been through their drive through a couple of times for breakfast and ended up asking for my money back as I don’t have five minutes to wait for a wrap and coffee at peak...times. Once they threw the bag from one employee to another and they failed to catch it so it fell on the floor and they binned it meaning another wait... if you go, just avoid the drive through and it should be fine.More

Date of visit: September 2020
Helpful?1  
Reviewed 22 August 2020

Stayed in the hotel opposite and we went here for breakfast. Plenty of parking and the service was very good. Every other table was open to ensure that people were keeping to the social distance required.

Date of visit: August 2020
Helpful?
Reviewed 16 November 2019

Reasonable service, albeit "enjoy" is NOT a synonym for 'please' or'thank you'. Parking is not easy and very tight making visibility poor.

Date of visit: November 2019
Helpful?
Reviewed 10 November 2019

Decent McDonalds. Clean inside with a decent level of parking. Staff very attentive and table service appreciated and well run. Struggle to fault.

Date of visit: November 2019
Helpful?1  
Reviewed 16 September 2019 via mobile

We travel up and down the A1 approx every 8 weeks but are very limited on where we can stop for a quick bite to eat on the journey because I have Coeliac and cannot eat gluten. KFC and Burger King to not cater for...Coeliacs but McDonalds do. McDonald’s do not provide gluten free buns (restaurants in Europe do) so I usually take my own bun or have it without. We travelled down on Friday evening and were served by Will who was very friendly and helpful. In the way back today (Sunday) we were served by Harvey who went way beyond what was required from him to ensure every part of my meal was gluten free. The only reason I have not given this 5 marks is a general fault with McDonald’s overall. They have changed all the makes of McFlurry and none are gluten free which means no dessert option for me. Also it would be nice to have gluten free bun supplied by McDonald’s rather than bring my own and pay the same as everyone elseMore

Date of visit: September 2019
Helpful?
Reviewed 5 September 2019

It’s McDonalds. I go on a needs must basis (my mate loves them!) so I acquiesced when we this place loomed up at the roundabout.i used the toilets 1st & was pleased to find them clean & tidy. I had the chilli chicken wrap meal...& my mate had the chicken burger meal. All standard stuff delivered in fast food manner. So exactly what you’d expect.More

Date of visit: September 2019
Helpful?
Reviewed 23 August 2019 via mobile

Clean McDonald’s, cannot fault the food or speed. Harry who works on the tills is a lovely young lad who deserves recognition. He’s always so friendly and pleasant. Thank you!!

Date of visit: August 2019
Helpful?
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